Mô tả công việc
- Provide timely and effective support to clients using the ERP software via email/phone
- Cooperate with relevant parties (Dev, SA/BA, AM, ...) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules
- Accurately record, track, and update support cases in the internal case management system in a timely manner
- Proactively escalate complex bugs and unresolved issues to higher level to handle customer issues promptly
- Other internal support tasks if required
Yêu cầu
- Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV
- Strong proficiency in both written and spoken English
- Excellent communication and interpersonal skills.
- Analytical and problem-solving mindset with attention to detail.
- Good customer service mindset
- Fresh graduates or final-year students awaiting graduation are encouraged to apply
- Age: 2002 - 2003
- Submit your CV in English (required)
Quyền lợi
- Monthly salary 13+14
- To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance)
- Increase salary 2 times/ year,
- Conducive working environment
- To celebrate birthday, participate in team building activities, annual travel.
- Good learning opportunities
- Holidays and New Year holidays as prescribed by law. Company holidays, including: (14 days off, 10 days off sick, 01 Christmas day, 0.5 International women's day, 0.5 Vietnamese women's day ..)
- There are fruits every Thursday and free cake, tea, coffee, ...
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: Tầng 25, tháp C, 219 Trung Kính, Phường Yên Hòa