Project Manager (On Tap)

- Project Management: Own accountability for project execution, profitability, and timeline from kickoff to launch.
- Bridge Role: Act as the connector between Vietnam-based teams and global stakeholders, fostering alignment and smooth communication.
- Customer Support Triage: Serve as the primary point of contact for triaging customer support issues, prioritizing tasks and delegating them to the appropriate teams.
- Requirements & Scope: Define and document client requirements, project scope, and deliverables; manage change requests when deviations arise.
- Planning & Scheduling: Create and maintain detailed project plans, coordinate tasks, and assign appropriate resources.
- Release/Deployment Management: Oversee release schedules and deployment plans, ensuring efficient rollouts.
- Risk & Issue Management: Identify risks, threats, or opportunities, escalate when necessary, and mitigate potential impacts.
- Quality Control: Review deliverables prior to client presentation, ensuring clarity, accuracy, and high standards.
- Process Improvement: Suggest and implement improvements to workflows, applying lessons learned across projects.
- Business Insight: Develop a deep understanding of client businesses, processes, and industries to better influence project success.