Expert, Operation Excellent (Techcomlife)

JOB PURPOSE
Responsible for optimizing and automating insurance operations across one or more functions within the Insurance Operations division.
Key Accountabilities
1. Consulting and Designing Insurance Operations Processes
- Responsible for collecting and analyzing data and real-world operational experiences to develop models and assessments of the effectiveness of insurance operations activities.
- Research and propose solutions to enhance operational productivity, improve customer service, and optimize the sales experience - both during and after the sales process.
- Participate in the implementation and take ownership of deploying improvement solutions into actual operations.
- Evaluate the effectiveness of implemented improvement solutions to identify opportunities for further enhancement.
2. Insurance Operation Digital Transformation
- Propose system solutions to support activities within the Insurance Operations division, including digitization, AI integration, and automation.
- Collect and analyze digitization requirements from relevant departments, assess the urgency of each request, propose high-level solutions, and develop implementation plans.
- Participate in system enhancement projects as a business analyst and take responsibility for project acceptance to ensure timely delivery and implementation quality.
3. Training & Capability Building
- Design and deliver advanced training programs for underwriting team members, focusing on complex case analysis, professional communication, and system utilization.
- Organize internal workshops, knowledge-sharing sessions, and periodic competency assessments.
- Serve as a mentor for high-potential underwriters, supporting career development and succession planning.
- Assist in building competency frameworks and performance evaluation standards for the underwriting function.