Export Documents Staff

Booking & Scheduling: Receive booking requests from customers or overseas agents; check vessel schedules, freight rates, and space availability with carriers.
Update full information to CS TEAM and follow instruction to issue Booking Confirmations to customers.
Documentation Processing:
- Receive Shipping Instructions (SI) and Verified Gross Mass (VGM) from customers.
- Submit SI and VGM to carriers via their respective portals/systems within the strict closing/cut-off time.
- Issue House Bills of Lading (HBL) or prepare Master Bills of Lading (MBL) based on specific shipment requirements.
Financial Tracking:
- Issue Debit Notes and invoices to customers.
- Verify Debit Notes/Credit Notes from carriers, process payment requests internally, and monitor payment timelines to secure Sea Waybill (SWB) or Telex Release from carriers.
Customer Service & Operations:
- Track shipment statuses and update regarding Actual Time of Departure (ATD), Estimated Time of Arrival (ETA), or any unexpected delays and Update to CS team, Agent
- Send complete and accurate Pre-alerts to overseas agents prior to vessel arrival.
- Update shipment (e.g., container gate-in, customs clearance, laden on board, SUR/SWB HBL & MBL release) as requested by Agent/Customers.
Problem Solving & Archiving:
- Coordinate with internal departments (CS team, OPM) and external partners (Carriers,Customs) to handle arising issues (e.g., rolled cargo, late Bill amendments, customs hold).
- File and archive shipping documents (both hard copies and soft copies) in accordance with company policies.
Perform other tasks as assigned by the CS or team leader.