F&B Management Assistant

Lotte Mall West Lake Hanoi is seeking for a Sales Management Assistant to be responsible for operation supervision and sales management of F&B field in Lotte Mall with around 60+ F&B brands.
1. Food Quality Control
- Inspect, evaluate and monitor compliance with food safety, food quality, and service quality at the F&B brands of Shopping Mall
- Coordinate with F&B brands to find the cause of non-compliance and the solutions; Monitor corrective and preventive actions of the brands
- Ensure maintenance of raw material standards, inspection numbers, and legal documents at the F&B brands
- Handle arising issues regarding raw materials/food safety/insects/chemicals/inspection teams at the restaurants
- Make reports and perform other tasks as assigned
2. Floor Operation
- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly
- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations
- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities...
- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants
- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department
- Co-operate with tenants and internal departments (Customer Service, Sales Planning, Sub-contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants