F&B - Restaurant Supervisor

Operations Supervision & Coordination
Inspect restaurant setup and readiness before service hours.
Assign duties, prepare work schedules, and arrange staff shifts.
Ensure service procedures are followed in accordance with established standards.
Service Quality Management
Supervise staff performance throughout the shift and provide guidance on service standards and professional conduct when necessary.
Receive and promptly handle guest complaints and feedback.
Ensure the highest level of guest satisfaction and dining experience.
People Management
Train, coach, and guide new team members.
Conduct periodic performance evaluations.
Motivate employees and implement disciplinary actions in accordance with company policies and procedures.
Asset Management & Reporting
Conduct regular inventory checks of restaurant equipment, tools, and assets.
Report any damaged, missing, or malfunctioning equipment and supplies.
Prepare shift reports, revenue reports, and operational incident reports for submission to the Restaurant Manager.
Support & Collaboration
Assist with service operations during peak hours when required.
Coordinate closely with the Kitchen, Bar, and Cashier teams to ensure smooth restaurant operations.
Perform other duties as assigned by the Restaurant Manager.