F&B Supervisor - Giám Sát Bộ Phận Ẩm Thực

Providing Food & Beverage Service to customers to experience the best satisfaction.
Ensure services such as maintaining cleanliness, table setting, customer service, ordering and food setting according to SOP.
Supervise / direct the work of waiter / waitress to maintain the best service quality.
Minimize customer complaints by responding promptly to customer complaints and requests.
Deliver daily briefings and attend other Food and Beverage meetings as required.
Prepares for service by ensuring the department's equipment is clean, requirements for special occasions are ready, outlet is ready for service and guest comfort
Carries out effective service by ensuring all ambassadors are aware of their role in: Greeting and seating guests, explaining and up-selling daily beverage specials, processing food orders accurately, ensuring payment methods are handled accurately, ensuring working areas are cleaned and re-set quickly, ensuring the outlet / bar is clean.
Carry out effective beverage service by ensuring: Beverages are up-sold and regularly replenished, abiding by alcohol service regulations
Converse with guests about beverages, advise, take order and serve.
Making and presenting cocktails
Conduct spot checks in the bar to ensure proper pouring, cleanliness and stock control