Food Business & Quality Manager

GOAL
The primary objective of this role is:
• Deliver a 5-star experience, always
Your mission? Ensure that every customer enjoys an outstanding experience, every time. Uphold and elevate Brianza's commitment to quality excellence. Always seek opportunities to create memorable moments for guests, strengthen connections, and foster lasting loyalty.
• Build and inspire the team
Develop a team that shares a deep passion for Brianza's quality standards. Lead by example, embodying our values and inspiring others through a clear vision. Foster a culture of growth by mentoring team members, providing structured training, and cultivating future leaders. A great leader builds great people.
THE DELIVERABLES
Quality Excellence
• Deliver an exceptional guest experience at every touchpoint. Go beyond expectations to create meaningful connections.
• Ensure service quality aligns with Brianza's high standards, from guest interactions to food presentation.
• Commit to food excellence: every dish served in optimal condition, with the right quality and communication.
• Implement routine quality checks to maintain consistency in taste, presentation, and service.
• Enforce strict food safety and hygiene measures.
• Maintain a welcoming and safe environment, ensuring the best store ambiance for guests.
• Take ownership of store performance KPIs, track results, identify areas for improvement, and implement solutions.
• Continuously seek knowledge and innovation to elevate service quality, whether in food, drinks, or systems.
Team Development & Training
• Lead recruitment and selection for new team members.
• Identify and develop potential leaders within the team, creating structured training and growth plans.
• Ensure all training programs are executed effectively across all positions.
• Develop key skills among team members, ensuring strong capabilities in essential roles.
Sustainable Business Growth
• Take ownership of the store's financial performance, ensuring long-term sustainability and profitability.
• Manage staff scheduling to balance service excellence with cost efficiency.
• Oversee procurement and expense management to maintain profitability.
• Monitor stock levels, manage inventory effectively, and ensure accurate reporting.