Forwarding Manager

- Developing new business accounts and expanding Air, Ocean and Road freight sales to increase gross profit and revenue.
- Maintaining existing customers and strengthening long-term business relationships.
- Managing and supervising the Forwarding team, including work allocation, coaching and performance follow-up.
- Preparing freight quotations and P&L estimates for Air, Ocean and Road freight services, including pricing and profitability review.
- Planning and organizing domestic and international cargo shipments, including route and transport-mode selection.
- Coordinating with Korea HQ, shipping lines, airlines, trucking companies, customs brokers and other local vendors to ensure smooth service execution.
- Ensuring compliance with customs clearance procedures, import-export regulations and cargo-specific requirements.
- Monitoring service quality, shipment status and customer reporting on a daily and monthly basis.
- Coordinating with internal departments and related parties for smooth daily operation and timely service delivery.
- Preparing sales activity reports and performance updates for management.
- Handling customer inquiries, service issues and client visits where required.
- Promoting company forwarding services to potential customers and developing new business opportunities.
- Generating action plans to enhance performance.