FRONT OFFICE MANAGER/ TRƯỞNG BỘ PHẬN TIỀN SẢNH

1. Operate and supervise the daily Department's operation.
2. Employ and train new employees.
3. Personal and frequently verifies that guests in his/her operation are receiving the best possible service available.
4. Delegate authority and responsibilities to direct subordinates
5. Offer all guests with high service standards
6. Make sure all the smooth welcome procedures and room arrangement for all groups' arrival.
7. Identify difficult guests, long-stay guests, VIP guests etc, anticipate guests' expectation to offer them the memorable stay
8. Schedules him/herself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.
9. To be demanding and critical to service standards as well as hygiene standards.
10. To constantly strive to please all guests that he/she may come into contact with.
11. Is responsible that employees project professionalism and are well trained and provide friendly and efficient service.
12. Handling of guest complaints and guest satisfaction.
13. Proper handling of special requests, VIPS and Guest requirements
14. Team-relations with work mates and Management
15. Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
16. Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
17. Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
18. Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.