Front Office Supervisor

1. Supervises and responsible for the Front Office Receptionist and the Front Cashier operation for each shift.
2. Monitors the work process and performance of the Front Office staff.
3. Liaises with other Departments, especially, Housekeeping Department to ensure the smooth co-ordination.
4. Ensures that all guest services, e.g. Concierge, Telephone Operator etc. are efficiently and courteously provide to the hotel guests and co-operates fully with the respective supervisor.
5. Co-operates with the Sale and Marketing Department on the requests for room and information, as well as in the inspection.
6. Motivate and instills professional pride and confidence in all Front Office staff.
7. Participates in the guest registration and guest departure process, as well as reservation duties as the team leader.
8. Handle guest complaints tactfully in the absence of Front Office Manager / Assistant Manager.
9. Monitors the guest service aspect all Front Office Cashier staff and also handles any cashiering matters whenever required.
10. Responsible for Front Office staff schedule, meal breaks and staff performance.
11. Performs assignment whenever delegated by the Front Office Manager with enthusiasm and energy.