Front Office Team Leader

A. OPERATION:
Carry out the check-in and check-out process.
Receive and confirm reservations.
Check and register visitors.
Update tenant's relevant data into tenant profiles promptly and accurately.
Proactively communicate and check the FO logbook for sufficient information to continue monitoring work effectively.
Regularly check and update the FO logbook related to requests, notes, and events
Update and make purchase requests for tenant birthday gifts.
Receive tenant cash payments and issue appropriate receipts; control the front office cash float during the shift.
Prepare key cards for the next day's tenant arrivals.
Explain and provide information on facilities within the building and apartments.
Must be well aware of all emergency policies and procedures that may arise during the shift.
Perform other tasks as requested by the Line Manager.
B. REPORT:
Ensure all reports in charge are updated properly and punctually.
Carry out periodic and unscheduled reports as requested by Resident Management.
C. MANAGEMENT:
Resolve customer issues and complaints quickly and efficiently to maintain high customer satisfaction and service quality.
Support the FO Supervisor in training and guiding new employees.
Regularly share and update knowledge to improve staff professional skills in the department.