SCM Customer Service Team Leader

CÔNG TY TNHH MAERSK VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 02/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thương lượng

Loại hình: Toàn thời gian

Chức vụ: Quản lý

communication

Mô tả công việc

KEY RESPONSIBILITIES
- Focus on the key Customer Service Drivers:
• Easy to Business with;
• Timely Delivery of Documents;
• Pro-Active Notification;
• Exception Management;
• Efficient claim handling
- Booking with vendors/ shippers
- Planning with vendors/ shippers (Vendor coordination)
- Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution
- Prepares contracts and charge structures in line with the Damco Policy
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on:
• Service delivery wins
• Service failures
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs
- Execute reports assigned by Assistant Manager/Manager
- Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers:
• Easy to Do Business with
• Timely Delivery of Documents;
• Pro-Active Notification;
• Exception Management;
• Efficient claim handling
- Ensure service delivery alignment with agreed client SLA's.

Yêu cầu

Operational knowledge & Customer Service Experience
• Have experience in a large Operations / Customer service teams in the Logistics sector is a plus
• Working knowledge of FACT, MODS
• Familiarity with Damco/Maersk Policies and Processes relating to the following is preferred:
• Customer Service Quality Standards, Quotation Standards and Pricing Policy
• Processes relating to credit approval process, invoicing / dunning
• Forwarding Products including VAS, Insurance, etc.
• Trade Lane Management process, including procurement process, allocation management process,
• Preferred Carriers, and Carrier charge structure
Communication Skills
• Excellent communication skills and the ability to communicate confidently
Drive for Results
• Passion to drive closures & high level customer service orientation
• Well organized when working under pressure
• Team player - Works together with others in the business unit to achieve results, fosters teamwork

Quyền lợi

Thưởng
Company Bonus

Thông tin khác

NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Logistics, Supply Chain Management
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
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Thông tin chung

Thu nhập: Thương lượng

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 02/02/2025

Giới thiệu công ty Xem trang công ty

MAERSK is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 76,000 employees, operating in 130 countries, we go all the way to enable global trade for a growing world. For more information, please visit us at: https://www.maersk.com/
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