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Mô tả công việc
Vision Mentors provides students with guidance in school curricula, academic English proficiency for competitions and tests, weekly time management, skill building, physical exercises, and fun activities. Mentors are responsible for assisting in academic guidance to reach target grades/scores for each semester and year. For students who have low English fluency, the main goal will be to increase overall English foundational skills: vocabulary, grammar, reading comprehension, essay writing, and speaking. For fluent English speakers, mentors will guide students to reach higher academic and professional goals.
Location and Schedule:
● Working hours: 1:00 PM - 9:00 PM (Monday to Friday), 9:00 AM - 6:00 PM (Saturday - flexible)
● The schedule may change during spring, fall, summer, and winter breaks.
● Ciputra Campus: Shophouse A26, Sunshine City, Nam Thang Long Urban Area (Phase 2), Phu Thuong Ward, Hanoi.
Responsibilities:
1. Classroom Coordination
● Work with both parents and teachers to arrange class schedules and let them know about any changes.
● Inform teachers about the teaching materials and remind them to set up the classroom equipment before lessons.
● Supervise students during break times or between classes.
● Keep track of student progress and work with teachers to support learning.
● Share updates about student progress with parents regularly (sending daily recap and monthly report card)
2. Administrative Support
● Assist with data entry, document management, and preparation of academic materials.
● Maintain accurate and up-to-date student records, ensuring confidentiality.
● Support the organization of internal meetings, workshops, seminars, and parent-teacher conferences.
● Maintain classroom readiness and manage supplies (stationery, teaching aids, refreshments for staff).
3. Front Desk & Operations
● Always be present at the front desk to greet and assist students, parents, and visitors in a friendly and professional way.
● Keep the reception area clean and organized.
● Check students in and out, take attendance, and guide them to the correct classrooms.
● Help with the registration and enrollment of new students.
4. Customer Service & Consultation
● Answer phone calls, emails, and messages (KakaoTalk, Zalo), and help with any questions or direct them to the right person.
● Arrange placement or diagnostic tests and book consultation times for new students who contact for class
● Give advice on courses based on each student's needs and level.
● Respond to customer questions or concerns and pass on any serious issues to the right team.
● Build and maintain good relationships with students and their families.
5. Additional Tasks
● Perform other duties as assigned by the management team to support academic and operational needs.
Yêu cầu
Language requirement: good command of English (equivalent of IELTS 6.5 or higher).
Bachelor's degree from an accredited university
Ability to work effectively in a dynamic, fast-paced environment.
Experience in working with children is preferred.
Experience in working in education and customer services is preferred
Communication skills, including writing and interpersonal conversation.
Organization, planning, and problem-solving skills.
Collaboration and teamwork abilities.
Compassionate, positive, and encouraging attitude.
Proficiency in MS Office, Google Workspace, and Canva; efficient use of AI is an asset.
Have a personal laptop
Quyền lợi
Competitive salary based on experience and qualifications (10,000,000 - 15,000,000 VNĐ)
Friendly, supportive English-speaking colleagues.
Cross-cultural, dynamic, and fun working environment to learn, do, and grow.
Opportunity to practice English/Korean, and join classes for skills training.
Performance bonuses are awarded twice a year.
12 days of annual leave, several days of sick leave, and paid holiday according to the Vietnamese labor code.
Tuition remission policy for employee's family members
Clear path for professional growth and advancement.
Performance review and raise every year.
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Team building, Du lịch hàng năm, Thưởng tháng 13, Thưởng hiệu quả làm việc
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 13:00 đến 21:00)
Thứ 7 (từ 09:00 đến 18:00)
Saturday - flexible
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 10 - 15 triệu
Nơi làm việc
- - Hà Nội: Shophouse A26, Sunshine City, Nam Thang Long Urban Area (Phase 2), Phường Phú Thượng (quận Tây Hồ cũ)
