Future Shaper Program 2027 - Retail - Department Leader Position

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Shape Your Future in Sports Retail Management
The Future Shaper Program is a dedicated initiative to recruit and develop future leaders in sports retail. Built for young talents passionate about sports and business, this high-energy journey prepares next-generation leaders with an intrapreneurial spirit to master retail operations and drive team development.
Start Your Journey as a Department Leader
• The Position: Department Leader.
• The Location: Ha Noi
Recruitment Process:
Round 1: Application & CV Screen (19/10 - 27/11)
Round 2: Video Pitch (2/10-2/12)
Round 3: Sport Session & Job Discovery Day (4/12)
Round 4: Final Interview (10/12) - Full day
Onboarding date: 15/02/2027
Main Responsibilities:
*Develop, enrich, and take care of human capital:
- Embody, transmit, and live the Purpose, Values, and Human Fundamentals.
- Recruit, onboard, and ensure the training of complementary talents without compromising on our essential criteria.
- Contribute to an ambitious store project with my ecosystem to federate my teams.
- Guarantee a safe and healthy work environment and create the conditions that allow for taking care of me, colleagues, and customers.
- Lead and implement our management scheme to foster responsibility and autonomy in the service of both collective and individual value creation.
- Ensure compliance with legal and contractual obligations and the company's code of conduct.
- Decide with the store director on my team's compensation in alignment with internal policy.
*Build and manage my commercial policy on my priority sports as an intrapreneur:
- Analyze customer/user data to optimize their market knowledge and set a quantified ambition.
- Select the best product and service offer link to omnichannel and circularity strategies.
- Implement the digital in-store and out-store customer experience.
- Build my mass plan for my sports according to Decathlon's merchandising guidelines and seasonality.
- Mobilize my sport communities through my communications and events.
- Build my team to have the best sports people at the right place, at the right moment.
*Manage the "best in class" omnichannel customer experience:
- Embody and manage "the best in class" customer relationship through my posture.
- Implement the fundamentals of selling, layout, and truck to peg on the field.
- Manage the loyalty program in order to optimize the customer data.
- Implement action plans thanks to customer feedback. - Implement my department to help the customer find their product autonomously and quickly.
- Impulse an offensive commercial dynamism.
*Manage my in-store performance trajectory (People / Planet / Business):
- Build an ambitious annual business trajectory and define a team trajectory.
- Analyze my performance and manage the reliability of the forecasts.
- Formalize the gaps between "realized" performance and "forecast" performance.
- Schedule the good hours at the right time.
- Manage and formalize action plans on my People / Planet / Business levers and my P&L.
- Ensure the in-store stock accuracy and availability while optimizing stock lifetime.
*Guarantee daily safety and organization of the store (Duty management):
- Ensure the safety of people and the security of goods on a daily basis.
- Guarantee my knowledge of all technical systems and equipment within the store.
- Take in charge the daily business and service activity.
Are you ready to play, lead, and shape the future of sports retail with Decathlon?