Giám sát bộ phận Lễ tân/ Front Office Supervisor

Conduct daily briefings to ensure clear and effective communication within the team
Supervise Front Office operations to maintain service excellence and brand standards
Monitor room revenue, review rate variances, and approve discounts or rebates
Coordinate closely with the Front Office Manager and other departments on daily operations
Handle guest requests and complaints professionally, ensuring high satisfaction
Maintain accurate records of guest-related issues and shift activities
Oversee shift handovers to ensure smooth and seamless operations
Inspect Front of House and Back of House areas for cleanliness and organization
Support guest relations activities, including welcoming, rooming, and farewell services
Monitor billing instructions, guest credit, and resolve any discrepancies
Drive upselling initiatives and ensure team maximizes revenue opportunities
Manage full house situations, including overbooking and relocation arrangements
Ensure valet, driveway, and entrance areas are properly staffed and efficiently operated