Giám Sát Sản Xuất/ Production Supervisor

Who We Are
At Pixelz, we partner with commercial photography studios to help them hit every deadline through large-scale image editing powered by reliable AI technology.
We have invested years in people and software development to build an industry-leading time-saving post-production tool: Pixelz Platform. This platform is powered by S.A.W.TM - an AI-driven digital production and workflow system combined with a team of experienced image retouchers. Consequently, Pixelz provides post-production services with high speed, consistent quality, and exceptional scalability.
Pixelz is currently trusted by leading brands across various industries, with over 95 million product images processed. Founded in Denmark, Pixelz now has a global presence with offices in 6 countries and a team of over 500 employees.
Our vision is to transform how product imaging and studio operations are managed at organizations worldwide, thereby creating breakthrough changes for clients, from margin optimization to effective time management.
Role Purpose
Responsible for supervising the production operations of the image retouching team, ensuring timeline, quality, and adherence to technical standards; while managing personnel, supporting training, and improving workflows.
Responsibilities
1. Production Supervision and Quality Control
● Coordinate with relevant departments to implement and update standards (Standard, Template, Workflow, etc.) for the team.
● Ensure team members clearly understand and strictly adhere to technical standards when updates occur.
● Monitor, analyze, and resolve quality issues, including Customer Rejects.
● Participate in Pilot projects/Onboarding of new clients, proposing solutions when issues arise.
● Participate in AI-related projects and image workflow optimization.
2. Personnel Management and Team Development
● Manage shift operations: track progress, workload, and operational metrics (Live View, image flow, etc.).
● Organize and allocate personnel based on production plans and actual resources.
● Partner with HR on personnel matters: rewards, discipline, regulations, policies, and addressing employee inquiries.
● Build capability development plans for the team, ensuring employees participate in training according to the roadmap.
3. Technical Support and Training
● Support the resolution of technical and system issues affecting quality and performance.
● Collaborate with stakeholders to create documentation, scripts, and workflows to optimize editing actions.
● Participate in training and onboarding new employees, as well as delivering advanced training for the team when needed.
● Work with the Academy team to develop training materials, test sets, and ensure output quality standards.
4. Reporting and Continuous Improvement
● Prepare operational reports as required.
● Participate in quality improvement initiatives and production workflow optimization.
● Perform other tasks assigned by the Company.