Mô tả công việc
VinFast is seeking a proactive and results-driven After-sales Campaign Manager to lead and optimize global after-sales programs. You will be responsible for planning, executing, and monitoring service campaigns, maintenance programs, recall actions, and customer loyalty initiatives across markets. The role involves close collaboration with regional after-sales teams, dealers, service centers, and cross-functional teams to ensure campaigns meet business goals and enhance the overall customer experience.Key Responsibilities:- Plan and implement global after-sales campaigns, including service programs, recall actions, and loyalty initiatives.
- Coordinate with regional teams, dealers, and service centers to ensure seamless execution.
- Monitor campaign KPIs, analyze performance, and recommend improvements.
- Collaborate with Quality, Customer Care, Marketing, Product, and Dealer Network teams.
- Ensure compliance with regulatory, safety, and company standards.
- Develop SOPs and best practices for campaign execution across markets.
- Support customer communication strategies and enhance the post-purchase experience.
Yêu cầu
- Bachelor's degree in Automotive Engineering, Business Administration, Marketing, or related fields.
- Minimum 3 years of experience in automotive after-sales operations or service campaign management.
- Hands-on experience managing after-sales or service campaigns in a multi-market environment.
- Strong understanding of automotive service processes, dealer operations, and customer lifecycle.
- Excellent English communication skills (written and spoken).
- Proficiency in data analysis, KPI tracking, and project management.
- Ability to work cross-functionally in a global and fast-paced environment.
- Customer-centric mindset and strong problem-solving skills.
Quyền lợi
Thưởng
Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
Chăm sóc sức khoẻ
High-quality health insurance.
Khác
Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.
Thông tin khác
NGÀY ĐĂNG
19/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Campaign Management, Customer Service, After Sales Management, Automotive
LĨNH VỰC
Ô tô
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- Toà nhà TechnoPark, Vinhomes Ocean Park, Đa Tốn, Gia Lâm, Hà Nội, Việt Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/12/2025
