Gms Operations Officer

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Banking and Markets (GB&M) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking a high calibre professional to join our team as a GMS Operations Officer
In this role, you will:
- Process all Inter-bank, HSS, Corporate foreign exchange deals & Funding request via TREATS & HUB systems. Ensure that all LCY Vs FCY transactions are processed in-line with the local regulatory requirements. Ensure processing is in-line with FIM requirements.
- Ensure that the service level (SLAs) with the businesses is consistently met and that customer service levels are of a continuously high standard.
Customers / Stakeholders
- Ensure customer's complaints and feedback are investigated, escalated and addressed
Leadership & Teamwork
- Training, learning and growth in knowledge of one's job scope. Training others on her/his desk duties. Learning through feedback from surveys, peers and experiences.
- Attend training from both external and internal parties on PC skills, creative thinking skills and personal development and subsequently applications of concepts and theories learnt in the workplace
Operational Effectiveness & Control
- Assist in maintaining costs within budget through providing suggestions on cost savings initiatives, work process improvements and avoiding operation losses.
- The jobholder is guided in procedural matters and must ensure compliance with the relevant Financial Instruction Manual (FIM)/Business Instruction Manual (BIM)/Desk Instruction Book (DIB), Service Level Agreements (SLAs), operations manuals, audit requirements, etc. She/he must also ensure that activities are carried out in accordance with the regulations of the SBV, HKMA and other relevant statutory regulations.
We encourage you to apply your cv via this link: [protected info]