Guest Experience Officer - Japanese speaking

Objective
The Guest Experience Officer (Japanese Speaking) will be the primary point of contact for guests, ensuring a smooth and exceptional experience in the Omakase restaurant and luxury bar. This role focuses on personalized service, supporting communication between guests and the Japanese Head Chef, and delivering a seamless connection between the FOH team and the kitchen. Proficiency in Japanese is mandatory to uphold the restaurant's high standards of cultural alignment and guest satisfaction.
Key responsibilities:
1. Guest Reception & Experience Management
• Welcome guests with warmth and professionalism, guiding them to their seats and setting the tone for their luxury dining experience.
• Manage guest inquiries and reservations, addressing specific needs and preferences with precision.
• Support the FOH team in ensuring each guest's experience is tailored and memorable, especially for VIPs.
2. Guest & Chef Communication
• Act as a direct liaison between guests and the Japanese Head Chef, accurately communicating questions, feedback, and preferences.
• Provide guests with an understanding of the Omakase menu, Japanese dining customs, and key details about dishes to enhance their experience.
3. VIP & Concierge Service
• Collaborate with the Guest Service Manager to implement VIP and concierge service protocols.
• Deliver exceptional service to VIP clients, ensuring all aspects of their visit exceed expectations.
4. Operational Support
• Assist the Guest Service Manager in ensuring smooth communication and service flow between the FOH team and kitchen.
• Monitor the dining area to maintain ambiance, cleanliness, and readiness, in line with luxury service standards.