guest relations Supervisor (nami beach club)

As the Guest Relation Supervisor, you will be responsible for ensuring the highest level of customer satisfaction by overseeing and managing all guest relations activities.
- Greet and welcome guests upon arrival at the club
- Assist guests with inquiries, requests, and complaints in a professional and courteous manner
- Coordinate with various departments to ensure smooth operations and seamless guest experiences
- Train and supervise guest relation staff to deliver exceptional service
- Handle VIP guests and special requests with attention to detail and personalized care
- Monitor guest feedback and implement improvements as needed
- Maintain a positive and friendly attitude to create a welcoming atmosphere for all guests
- Ensure and provide flawless, upscale, professional and high-class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones