Guest Services Executive (HCM based)

Is the first and last impression for the resort and therefore they set the tone for the guest's stay and are the lasting imprint on the guest before they leave.
Be well versed with the depot facility and services to be able to provide directions and information to guests.
Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino
Warmly greet the guest, assist with luggage, give directions in the depot facility, arrange for travel accommodations, and alert The Grand Ho tram property resort of any issues or requests that guest might have communicated.
Carrying out bus pre-departure duties including checking the emergency equipment, ensuring the bus is clean and tidy, ensuring that information in the seat pockets is up to date and that all food and beverage stocks are on board.
Making announcements on behalf of the bus driver and answering guests' questions during the journey.
Enroll guests who want to join the Casino Loyalty membership.
Ensuring guests disembark safely at the end of a journey and checking that there is no luggage left in the overhead compartments.
Completing paperwork, including writing a journey report daily.
Work closely with other cross over departments at resort to ensure efficiency and communication of the guest's needs.
Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved.
Distribute all the promotion as well as casino's promotion for guest with the best assist when needed.
Handling other job's assignment from Guest Service Manager and other above managers.