Mô tả công việc
• Execute established processes and audit measures to support and meet customers' requirements at agreed level.
• Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability.
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers' satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
Yêu cầu
• Experience:
o Associate: 1-2 years of relevant work experience
o Representative: 2-4 years of relevant work experience
• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
• Knowledge and / or experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Good analytical problem solving
• Strong spoken and written communication skills
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.
Quyền lợi
Thưởng
Lunch allowance, 13th month salary, bonus, lucky money, etc.
Chăm sóc sức khoẻ
Extra insurance for yourself & direct dependents
Nghỉ phép có lương
16 days of annual leave + 1 Personal Holiday
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Thông tin khác
NGÀY ĐĂNG
29/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Cargo Booking, Cargo Handling, Freight Forwarder, Logistics Operation, Order Management
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
Nơi làm việc
- R403, Thanh Dat 1 Building, No. 3 Le Thanh Tong Street, Ngo Quyen District, Hai Phong City, Vietnam