[Hải Phòng] Nhân viên Điều phối Vận tải

SAFETY AND SECURITY:
Ensure all transport vendors and drivers are following the Maersk Transport Safety Standards, SOP and work instruction at the relevant site.
Carry out the alcohol and drug testing as per process.
Carry out the Pre-brief and De-brief as per process.
Follow the site safety and access rules.
Any exceptions are escalated to the Transport Operations Supervisor.
OPERATION:
Work in the customer warehouse: Maersk internal warehouses.
Allocate trucks and ensure trucks arrive on time and deliver in full and on time for customer.
Have clear understanding of Objectives, KPI & SLA applicable to customers: beauty products, apparel products.
To monitor and ensure good truck supply and performance of the 3rd party for all transport activities.
To track status of all delivery to Distributors and DCs.
Take immediate actions in case of arguments or complaints from vendors or customers.
To make reports assigned by the company and transport section.
Update issues log when day to day issues occur and escalate to Transport Operations Supervisor.
Ensure all transport vendors and drivers are following the correct process, work instruction and SOP at customer sites.
To assist transport team to do other tasks requested.
Any exceptions are escalated to the Transport Operations Supervisor.
Hỗ trợ Bộ phận Vận hành các công việc:
Follow up with warehouse on Inbound and Outbound process.
Update documents, handle issues during operations and delivery.
Cập nhật chứng từ, xử lý các vấn đề trong quá trình vận hành và giao hàng cho khách hàng.
Prepare operational, volume, progress and incident reports.
Thực hiện các báo cáo vận hành, sản lượng, tiến độ công việc và xử lý sự vụ.
Handle incorrect goods/documents and coordinate with customers directly.
Monitor and resolve delivery issues.
Receive and collect delivery documents.
Manage return and exchange goods.
Report daily delivery results.
Reconcile and confirm volume with warehouse data.
Photocopy and scan documents.
CONTINUOUS IMPROVEMENT:
Work with Transport Operations Supervisor to analyse root causes of service failures and apply corrective measures.
Ensure timely product delivery and minimize losses or claims by coordinating with third parties and internal stakeholders.
Training/Culture:
Implement best practices by embedding business excellence processes.
Contribute to a high-performance service culture within the department.
Business Support/Opportunities:
Maintain good internal and external relationships.
Provide support for compliance efforts.
Performance:
Customer Satisfaction
Customer Service Levels Achievement
Zero issues