[Hanoi/Hai Phong] Country Key Account Manager (experienced in Sales Freight)

Mô tả Công việc
We are looking for an experienced Country Key Account to manage and develop strategic customers in Vietnam.
Working location: Hai Phong/Hanoi
The role is responsible for building long-term relationships with key customers, identifying business opportunities, developing logistics solutions, and driving revenue growth across freight services.
Key Responsibilities
1. Key Account Management
· Take ownership of assigned strategic accounts, and serve as the primary commercial contact.
· Build and maintain strong relationships with key decision-makers and stakeholders at customer organizations.
· Understand customers' business models, supply chain requirements and logistics challenges.
· Develop and execute account development plans to increase revenue, shipment volume and customer share.
2. Business Development & Sales
· Identify and develop new business opportunities within assigned key accounts.
· Drive sales of freight/logistics solutions, including air freight, ocean freight and other relevant logistics services.
· Conduct customer visits, business reviews, solution presentations and commercial negotiations.
· Prepare quotations, proposals and solutions based on customer requirements.
· Lead the sales process from opportunity identification through negotiation and contract closing.
3. Solution Selling
· Work closely with Operations, Customer Service, Product and other internal teams to design suitable logistics solutions.
· Analyze customer shipment profiles, lanes, volumes and service requirements to identify opportunities for optimization and business growth.
· Proactively propose new products/services and cross-selling opportunities.
4. Customer & Business Management
· Monitor account performance, revenue, shipment volume and profitability.
· Track market trends, competitors and customer business developments.
· Prepare regular sales forecasts, pipeline updates and account performance reports.
· Handle customer issues and coordinate with internal teams to ensure service quality and customer satisfaction.
5. Internal Collaboration
· Coordinate closely with Operations, Pricing, Finance, Customer Service and other functions to ensure smooth execution of customer requirements.
· Act as the bridge between the customer and internal teams, ensuring timely follow-up and resolution of business issues.