- Account Supervisor

COMPANY INTRODUCTION:
As an event agency under the strong ecosystem of The A List, The Lumens takes pride in delivering end-to-end event solutions, specializing in consulting and executing commercial and entertainment events, as well as creating immersive multi-sensory environments.
Driven by the mission to redefine experiential standards, we believe every journey begins with light-where brand stories are brought to life and connect deeply with audiences through all senses. At The Lumens, each campaign is not just an event, but an emotional journey designed to captivate and inspire.
JOB RESPONSIBILITY:
Build up customer relationships:
Develop and maintain sustainable long-term customer relationships
Identify new business opportunities, and expand potential markets to ensure KPIs and increase sales.
Contract & Payment follow up:
Ensure contracts with strict agreements to maximize profits
Collaborate with the Admin and Accounting departments to verify data and customer records, and debt collection support
Project implementation & Report:
Forecast industry trends to devise effective marketing strategies for customers and better understanding their operations
Collaborate with internal teams to control quality standards.
Exchange information and answer customer requests, ensure progress, and deliver quality jobs to meet their needs.
Monitor and moderate balance sheets, and evaluate results at each stage to ensure smooth cash flow for each project.
Assist in resolving challenge and complicate customer requests or critical situations as needed
Provide regular/ unscheduled progress reports to Line Manager and BOD, as well as stakeholders inside and outside the business.
Training:
Develop Training and Developing documents/curriculum related to key skills and expertise.
Conducting staff training programs within the team
Checking and evaluating personal capacity
JOB REQUIREMENTS:
Education: Graduated from Bachelor's degree in Marketing, Event Management, Business Administration, Communications, or related fields.
Experience: Having at least 3 years in Account Management field at event agency and 2 years of experience in a SAE position, along with Influencer Marketing industry
Skills & Knowledge:
Strong relationships with KOLs and Influencers
Market Analysis & Research; Customer experience understanding.
Have basic understanding of finance, human resources, etc.
Leadership skills, independent work, handling pressure
Good English presentation skills.
Personality:
Good Leadership skills
Teamwork but also independent work, handling pressure
BENEFITS:
Competitive Salary + Performance & KPI Bonus
12 days of Annual Leave, 01 day of Birthday Leave + 01 WFH day per month. For Management level: 5 days of Recovery Leave
Employee Benefit: Social insurance, Premium health insurance (Bao Viet)
Company Activities: Company trip, teambuilding, YEP + L&D Activities
Occasion-based offerings: Birthday, wedding, maternity,...
Annual Performance appraisals and promotion
Other benefits according to regulations
A dynamic, creative, and challenging work environment
Opportunities for professional and personal development
WORKING TIME & LOCATION
Working Hours: Monday - Friday | 9:00 AM - 6:00 PM
Location: Aplus Studio, 230/18 Pasteur, Xuan Hoa Ward, HCMC, Viet Nam