[HCM] Công Ty Crossian Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng -Tổng Đài Viên Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: E-commerce, Thương Mại Điện Tử, Bán Hàng Online - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.
[protected info]
[protected info]
[protected info]
Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Junior Customer Support Officer, Call Team (Night Shift)
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
JOB DESCRIPTION
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 6 months of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
WHAT YOU WILL DO
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
REQUIREMENTS
WHAT WE ARE LOOKING FOR
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
From 6 months of experience in a call center customer service, with a minimum of 6 months of night shift experience
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
Responsible and mature individuals only
BENEFITS
WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
1/ Total Compensation Package
Monthly Salary: Competitive and negotiable based on experience
Guaranteed Pay: 13th-month salary and 100% gross salary during probation
Annual Profit-sharing bonus based on negotiation
2/ Health & Wellness
Premium Global Health Insurance
Full salary contribution to compulsory social insurance (SI, HI, UI)
Other benefits fully comply with the Company's Policy and Vietnam Labor Laws.
3/ Work-Life & Perks
5-day work week with 12 days of paid annual leave and 3 well-being day off.
An annual 5-star Summer Summit.
Office Amenities: A well-stocked Pantry and a dedicated Crossian Café with free refreshments and goodies.
Learning & Development: General Company Training & Development Program
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/9/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW