Công Ty DHL Express Việt Nam Tuyển Dụng Thực Tập Sinh Hỗ Trợ Vận Hành & Nhân Viên Full-time: Chăm Sóc Khách Hàng, Telemarketing, Phân Tích Chất Lượng Dịch Vụ, Lễ Tân 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh; Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info].
CUSTOMER SERVICE ADVISOR
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 9/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
44 ứng viên
17 giờ trước (17:42, [protected info]) - Le Th** Th** Da* đã gửi CV ứng tuyển
17 giờ trước (17:42, [protected info]) - Le Th** Th** Da* đã gửi CV ứng tuyển
19 giờ trước (16:11, [protected info]) - Trần Ph** Ki* Ng** đã gửi CV ứng tuyển
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TELEMARKETING EXECUTIVE (Contractor)
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Marketing, Truyền Thông, PR - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Mô tả công việc
Make 60-70 outbound calls per day to find new customers.
Identify customer needs and introduce DHL logistics solutions.
Achieve the main KPI of 6-7 qualified leads per day.
Handle customer objections and unexpected situations professionally.
Update customer data and call results accurately in the system.
Coordinate with the Sales team to hand over qualified leads.
REQUIREMENTS
Experience in telemarketing / Telesales / phone-based sales.
Able to work under KPI pressure and high call volume.
Strong communication and problem-solving skills.
Basic proficiency in Microsoft Word & Excel (data entry, tracking lists, simple reports).
English proficiency is a must.
Preferred:
Background in logistics / freight / express / supply chain/forwarding.
Chinese language is a plus.
Personal traits: hardworking, persistent, patient, proactive, and committed.
Willingness to learn and grow within the sales career path.
BENEFITS
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 9/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
5 ứng viên
13 giờ trước (21:36, [protected info]) - Lam Li** Bù* Ng**** đã gửi CV ứng tuyển
13 giờ trước (21:36, [protected info]) - Lam Li** Bù* Ng**** đã gửi CV ứng tuyển
23 giờ trước (11:53, [protected info]) - Nhà tuyển dụng đã xem hồ sơ ứng tuyển
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Retail Intern
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian; Thực tập - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Bán hàng (Sales) - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Support Retail Outlet Officer at counter
Support the development of the footprint for Retail.
Support for data analysis
Collect data to create informative sales presentations
Assist in gathering contacts from hotels or student organizations and other [protected info]
Support branding audit
Assist with Retail store condition arrangement
Support shooting & making videos for the team, commercial events (if any)
REQUIREMENTS
Currently pursuing a Bachelor's in Business or a related field.
Available to work full day/week
Good English in both writing & speaking
Can-do attitude & commitment to excel
Well-organized, willing to move around Ha Noi.
Other Tool skills: Excel, PowerPoint, Canvas, Video shooting & designing
Friendly, helpful, confident and engaging personality
BENEFITS
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday Everyday" our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 9/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
60 ứng viên
11 giờ trước (00:14, [protected info]) - Lê Đặ** Hả* Đă** đã gửi CV ứng tuyển
11 giờ trước (00:14, [protected info]) - Lê Đặ** Hả* Đă** đã gửi CV ứng tuyển
11 giờ trước (23:36, [protected info]) - Nguyễn Tấ* Lộ* đã gửi CV ứng tuyển
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Service Quality Analyst (6 months)
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Business/ Data Analyst, Business Intelligence (Phân Tích Kinh Doanh), Product Development (Phát Triển Sản Phẩm); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Role Purpose:
Apply analytical expertise to ensure real-time response to potential service incidents
Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information
Main Tasks:
Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI's are met
Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
Contribute and participate in field review projects/programs as requested or required
Create user documentation for performance reporting and communication to user community
Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
Investigate the accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities
Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
REQUIREMENTS
Bachelor degree
1-3 years of distribution/transportation experience
Fluent in English (written and spoken)
Commitment to Excel, SQL
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 9/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW