[HCM] Công Ty OSC Tuyển Dụng Nhân Viên Chăm Sóc & Quản Lý Quan Hệ Khách Hàng (Tiếng Trung) Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Chứng khoán, Ngân Hàng, Đầu tư, Bảo Hiểm, Tài Chính - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
Công ty OSC hoạt động trong lĩnh vực tài chính, có trụ sở chính tại Mỹ (Công ty Citizen Debt Services). Văn phòng đại diện Việt Nam tại TSA Tower, Lý Chính Thắng, Quận 3.
Công ty Outsource Solutions là công ty ở Việt Nam ký kết và làm việc 100% thị trường US chuyên về xử lý hồ sơ cho khách hàng theo yêu cầu từ các công ty bên US đưa ra. Thông qua hệ thống đào tạo nhân viên chuyên nguyên nghiệp, sâu sát tới từng cá nhân và nỗ lực cống hiến không ngừng, chúng tôi mong muốn cung cấp cho khách hàng của chúng tôi một trải nghiệm đặc biệt, giải quyết tối ưu vấn đề cho khách hàng trên toàn nước Mỹ.
CHINESE CUSTOMER SERVICE - CLIENT RELATIONSHIP REPRESENTATIVE
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 20 Triệu VNĐ trở lên / Tháng
JOB DESCRIPTION
Manage an assigned portfolio of client accounts and serve as the primary point of contact for all client communications.
Consult with Mandarin-speaking clients to understand their financial situation and recommend suitable debt settlement solutions.
Handle client inquiries and resolve issues end-to-end, consistently delivering an exceptional service experience.
Guide clients through the program lifecycle, including settlement progress updates, offer presentations, and payment schedule discussions.
Clearly communicate settlement proposals and assist clients in making well-informed decisions regarding their accounts.
Proactively monitor client activity - including deposits, settlement milestones, and risk indicators - to ensure clients remain on track with their program.
Identify and mitigate client attrition risk through timely follow-up and ongoing support.
Collect, review, and organize client documentation required to advance the settlement process.
Prepare and coordinate creditor negotiation documents, including obtaining client signatures on relevant agreements.
Verify enrolled debts by reviewing client information and supporting documentation to confirm eligibility and accuracy.
Communicate with banks and financial institutions to verify account information, confirm authorizations, and address account-related inquiries.
Accurately and promptly record all client interactions in the CRM system.
Ensure all communications meet compliance and quality standards.
Collaborate with internal teams to resolve issues efficiently and achieve client satisfaction.
Take full ownership of client satisfaction, client retention, and overall account health.
Perform other tasks assigned by management.
REQUIREMENTS
At least 1 year of experience in Customer Service, Customer Care, Customer Success, Customer Relationship, or similar roles.
Strong communication skills with the ability to explain complex financial concepts clearly and professionally.
Mandarin proficiency (HSK 4+ preferred) to communicate with Chinese-speaking clients and partners in the US.
Ability to manage multiple accounts, work independently, and handle night shifts.
Detail-oriented with strong ownership and accountability.
Careful, meticulous, and detail-oriented with the ability to review documents, verify information, and ensure a high level of accuracy.
Experience with CRM systems is an advantage.
Preferred:
Available to join immediately.
Experience in banking, financial services, or working with US financial institutions is a plus.
BENEFITS
Official Salary: 20M VND/Month
Comprehensive onboarding and professional training before handling clients.
Training on CRM, Zoom, and internal systems.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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