[HCM] Công Ty Shopline Vietnam Tuyển Dụng Thực Tập Sinh Chăm Sóc Khách Hàng Full-time 2021

COMPANY INTRODUCTION
SHOPLINE is Asia's largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We're a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.
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THỰC TẬP SINH CHĂM SÓC KHÁCH HÀNG FULL-TIME
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng - Địa điểm: Hồ Chí Minh - Chuyên môn: Khác - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Own and drive deep engagement, value and services for Shopline merchants
Design and apply protocol to provide excellent onboarding experience for new merchants
Renew and retain merchants, meeting or exceeding targets
Engage in regular business reviews to promote adoption and increase growth
Drive rapid resolution for issues/escalations and maintain high CSAT and NPS scores
Support the development of strategic merchant partnerships and build a loyal base that actively advocates for Shopline
Serve as cross-functional leader across Shopline - to ensure a unified, seamless merchant experience
Identify areas of improvement and make recommendations based on data, analytics and best practices
Lead and perform ad-hoc projects as assigned by the Management
Answer incoming questions via live chat, email and phone calls, handle customer enquiries
Prepare and present a workshop event for our merchants
REQUIREMENTS
Knowledge of e-commerce and startup culture
Teaching experience is an advantage
Strong business acumen and experience providing strategic advice to customers
Strong time management and expectation management skills
Exceptional ability to develop and maintain relationships with wide range of personalities
Strong organizational and project management skills
Ability to handle multiple tasks under pressure
Self-starter and good team player
Technical aptitude - quick to develop a deep understanding of new software
Demonstrate a high-degree of customer-centric thinking, behaviour
BENEFITS
Lương tháng: 4,420,000 VND
BHXH
Ngày nghỉ phép
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 15/12/2021
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW