[HCM] Công Ty Tài Chính Công Nghệ Thanh Toán Quốc Tế Ezyremit Worldwide Tuyển Dụng Chuyên Viên Customer Experience Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Chứng khoán, Ngân Hàng, Đầu tư, Bảo Hiểm, Tài Chính; Khác - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
About us
EzyRemit Worldwide is a young Fintech company whose leading service is helping people to transfer money overseas. We are regulated and authorised by the Australian Transaction Reports and Analysis Centre (AUSTRAC) and the Australian Securities and Investments Commission (ASIC).
Our culture
Our company always nurtures an Employee-centric culture. We have a strong belief that our people are our greatest asset. Therefore, we understand this and always endeavour to create a supportive environment that helps you grow, develop, value what makes you different and encourage you to act on your ideas.
Customer Experience Executive (Retention Focus)
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
Position Summary
We are seeking a proactive and customer-focused Customer Experience Executive (Retention Focus) to support customer activation, retention, and service recovery initiatives. This role plays a key part in improving customer engagement, reducing churn, and delivering actionable insights to enhance the overall customer experience. The ideal candidate is detail-oriented, analytical, communicative, and eager to grow within an international working environment.
Key Responsibilities:
Customer Verification & Activation
Conduct outbound calls to support customers in completing required verification steps.
Provide clear guidance to ensure a smooth onboarding experience.
Monitor follow-up activities and contribute to improving activation rates.
Retention & Re-engagement
Perform structured outreach to at-risk, inactive, and churned customers to encourage service reactivation.
Identify customer pain points and provide appropriate solutions to restore engagement.
Accurately document customer feedback and churn reasons.
Customer Insights & Reporting
Support analysis of transaction and engagement data to identify trends and risk indicators.
Assist in compiling Voice of Customer (VoC) reports with actionable recommendations.
Maintain accurate records of customer interactions in internal systems.
Service Recovery & Case Management
Conduct follow-up calls for dissatisfied (DSAT) cases to rebuild trust.
Monitor assigned cases and coordinate with internal teams to ensure timely resolution.
Ensure end-to-end follow-up until customer satisfaction is achieved.
REQUIREMENTS
Requirements:
Minimum 6 months of experience in Customer Service/Experience/Loyalty, Telesales, Key Account, or related roles.
Strong communication and persuasion skills; confident in outbound engagement.
Good analytical thinking and ability to interpret performance data.
Good English communication skills (required).
Proficiency in Microsoft Excel for reporting and data analysis.
Strong problem-solving skills and a sense of ownership.
Experience in fintech, remittance, banking, or financial services is an advantage.
BENEFITS
Benefits:
Total income up to 17,000,000 (Gross salary from 10,000,000 to 13,000,000 VND per month (based on experience and qualifications) + Performance incentives based on KPI achievement)
13th-month salary in accordance with company policy
Annual performance and salary review
Full statutory insurance coverage (Social, Health, and Unemployment Insurance) based on 100% of gross salary
Overtime compensation in accordance with the Vietnamese Labor Law
Participation in internal engagement activities, including birthday celebrations, monthly happy hours, and team-building events
Professional training and development opportunities with local and international experts
International working environment (Australia-Vietnam collaboration), supportive, friendly, and growth-oriented.
Địa điểm & thời gian làm việc
Thời gian làm việc : Thứ 2 - Thứ 6: 8:00 - 17:30
Địa điểm làm việc :
32 Phạm Ngọc Thạch, Phường 6, Xuân Hòa, TP. Hồ Chí Minh
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW