[HCM] Công Ty Thương Mại Điện Tử PATI Group Tuyển Dụng Community Intern Full-time 2024

GIỚI THIỆU CÔNG TY
About PATI GROUP
PATI is the fast-growing E-commerce business that specializes in dietary supplement (500% increase insales in 1 year) in the United States markets.
Our website: [protected info]
Vision
By 2026, PATI will be the leading dietary supplement company in Vietnam, offering innovative and high-quality products. We aim to inspire our customers to change their lifestyles and optimize their physical, mental, and intellectual potential.
200,000 People changes their lifestyle
NPS of our products > 90%
$20M Net Profit
Core Values
At PATI Group, we live by our company values, fostering an inspiring culture for our people. Our values are fundamental to our mission - they guide us in delivering excellence for our customers, our team, and our partners. We have three core values:
1. Honor Our Word
Execute Diligently Agreed Commitments With Quality & Deadline
Remind Teammates, Inform Stakeholders Promptly Of Commitment Gap
Acknowledge Commitment Gaps: Inform, Take Responsibility, Recommit Immediately
2. Play Like A Teamsport
Start With SMART Goal, Close With Action Plan
Guide, Collaborate And Share Experience For Team Success
Recognize Efforts And Behaviors Promptly, Regardless of Result
3. Foster Innovation
Welcome New Ideas With Open Ears And Mind
Pursue Wisdom Proactively: Learn and Share Insightful Knowledge
Try Fast, Fail Fast, And Learn Fast Fearlessly
CUSTOMER SUPPORT ASSOCIATE
Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
MÔ TẢ CÔNG VIỆC
Job summary
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
Essential Roles and Responsibilities:
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).
YÊU CẦU ỨNG VIÊN
Skills and Qualifications:
Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
Customer Experience Expertise: Deep understanding of customer experience principles.
CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
Technical Skills: Intermediate proficiency in Excel and MS Office applications.
Effective communication and collaboration skills with team members and cross-functional teams.
Additional Requirements:
Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
A positive, "can do" attitude.
Understand our core values: 100%, Winning Mentality, and Teamwork. You can check it out here: [protected info] If you think this is something you have, give us proof.
CHÍNH SÁCH ĐÃI NGỘ
Come join PATI, you will have a chance to enjoy
Competitive Salary Package: Base Salary + Incentive based on performance (negotiate).
Opportunity to work in a fast-growing E-commerce business.
To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
Joining various team bonding activities.
We are looking for someone who shares our passion for wellness, our commitment to excellence. If you believe you have the skills and mindset to thrive in this role, we want to hear from you.
CÁCH THỨC ỨNG TUYỂN
Ứng tuyển qua nút ỨNG TUYỂN ONLINE dưới đây.
Hạn cuối: 23:59 ngày 21/12/2024
Lưu ý: Do hạn chế về mặt thời gian, chúng tôi có thể sẽ chỉ phản hồi kết quả ứng tuyển qua email cho các ứng viên được chọn. Trong và sau khi ứng tuyển, vui lòng thường xuyên kiểm tra cả hòm thư Spam hoặc Promotions (Quảng cáo) để không bỏ sót bất cứ thông báo nào từ chúng tôi.
ỨNG TUYỂN ONLINE