[HCM] Công Ty Ứng Dụng Đám Mây KEGMIL Tuyển Dụng Chuyên Viên Hỗ Trợ Khách Hàng (Customer Support Specialist) Full-time 2025

COMPANY INTRODUCTION
About Kegmil: Kegmil is a holistic solution provider of mission-critical Enterprise Systems, with a spike in Field Service Management software-as-a-service. We are a global team serving international clients, and strongly backed by Mitsubishi Electric (a world-leading manufacturer of products ranging from home electronics to satellite systems, headquartered in Japan)
Our cloud-based, AI-enabled Field Service Management solution is #1 amongst B2B clients in Southeast Asia and is adopted across various industries such as Elevator & Escalator, Data Center, Medical Equipment, Defence & Aerospace, Marine Offshore, etc.
Our offerings expand to Enterprise Resource Planning (ERP) systems integration and deployment - including Inventory Management Systems (IMS), HR Information Systems (HRIS), Customer Relationship Management (CRM), Procurement Systems and others
Chuyên Viên Hỗ Trợ Khách Hàng (Customer Support Specialist) Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Job Description: We are looking for a dedicated Customer Support Specialist who is passionate about providing solutions and enhancing user experience through expert support and proactive engagement. This role requires a keen interest in technology, a deep understanding of our products, and the ability to troubleshoot and communicate effectively across multiple platforms.
Responsibilities:
Customer Interaction: Provide support to users across multiple channels, ensuring high-quality assistance with a proactive approach.
Product Expertise: Develop a deep understanding of the product and its industry, mastering the functionalities and interconnections of all features.
Problem Solving: Exhibit strong problem-solving skills with the ability to find effective workarounds for user issues.
Issue Reproduction: Attempt to reproduce reported issues, clarify with users when incidents are not bugs, and coordinate closely with the development team to resolve production issues aggressively.
Customer Onboarding: Understand customer needs thoroughly, set up tenant environments, and guide new users on how to effectively utilize the platform.
Feedback Management: Collect and analyze customer feedback, providing detailed reports to enhance product development and support.
Organizational Skills: Manage multiple tasks and priorities efficiently, maintaining a high level of organization and attention to detail.
AI Tools: Utilize artificial intelligence tools to augment support processes and improve customer interaction.
Language and Communication: Demonstrate excellent command of the English language, both in writing and speaking.
REQUIREMENTS
Requirements:
Passion for technology and strong willingness to learn continuously.
Experience in customer support or a related field, with a track record of solving complex customer issues.
Excellent problem-solving skills and the ability to operate independently to find solutions.
Experience in managing customer interactions across various communication channels.
Ability to work effectively in a fast-paced, dynamic environment.
Open-minded and growth-oriented, with a strong desire to contribute to team and product development.
Proficiency in using AI tools to enhance customer support tasks is preferred.
Qualifications:
Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology) or equivalent practical experience.
Strong interpersonal and communication skills.
Proficient in English (English command must be good)
BENEFITS
What We Offer:
Competitive salary and comprehensive benefits package.
Dynamic and innovative work environment with opportunities for personal and professional growth.
Access to cutting-edge tools and technologies.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 15/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW