[HCM] - CRM Executive (Loyalty & Partnership)Tam Son International Joint Stock Company
Nơi làm việc: Hà Nội, Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 15/03/2024
Hạn nộp: 14/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
POSITION PURPOSE (Please provide primary functions of this position)
The Senior CRM executive is responsible for executing CRM's activities in order to ensure a positive relationship between the company and its customers/partners. To increase customer satisfaction and loyalty, he/she should create new opportunities for business development through CRM's activities within the Loyalty & Partnership function.
SCOPE OF WORK / RESPONSIBLITIES
• Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
• Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
• Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
• Ensure customer experience and customer service standard are well maintained.
• Work closely with cross-functional teams to deliver optimized CRM campaigns.
• Work closely with Marketing team to deliver client communication schemes.
• Manage CRM spending budget and stock.
• Deliver reports and analytics as required by managers.
The Senior CRM executive is responsible for executing CRM's activities in order to ensure a positive relationship between the company and its customers/partners. To increase customer satisfaction and loyalty, he/she should create new opportunities for business development through CRM's activities within the Loyalty & Partnership function.
SCOPE OF WORK / RESPONSIBLITIES
• Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
• Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
• Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
• Ensure customer experience and customer service standard are well maintained.
• Work closely with cross-functional teams to deliver optimized CRM campaigns.
• Work closely with Marketing team to deliver client communication schemes.
• Manage CRM spending budget and stock.
• Deliver reports and analytics as required by managers.
Yêu cầu
1- Core Competencies
• Customer connectedness and customer centric mindset
• Multi-tasking & cross-team collaboration skill
• Communication, presentation and negotiation
• Eager to learn & self-motivated
• Integrity, Logical thinking, Objectivity
• Proactive & result driven
2- Skills
• Graduated from economics, business administration, marketing or related fields
• 5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Good synthesis, analysis and reporting
• Hands on experience with CRM software/system is preferred
• Event planning & execution is an advantage
• Customer connectedness and customer centric mindset
• Multi-tasking & cross-team collaboration skill
• Communication, presentation and negotiation
• Eager to learn & self-motivated
• Integrity, Logical thinking, Objectivity
• Proactive & result driven
2- Skills
• Graduated from economics, business administration, marketing or related fields
• 5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Good synthesis, analysis and reporting
• Hands on experience with CRM software/system is preferred
• Event planning & execution is an advantage
Quyền lợi
Competitive salary packages with fixed 13th-month salary and performance bonus.
Premium health care insurance.
Premium health care insurance.
Thông tin khác
Ngày Đăng Tuyển
15/03/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
Lĩnh vực
Thời trang/Trang sức
Kỹ Năng
CRM, English, Customer Experiences, Customer Service Mindset, Customer Connection
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
15/03/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
Lĩnh vực
Thời trang/Trang sức
Kỹ Năng
CRM, English, Customer Experiences, Customer Service Mindset, Customer Connection
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên
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Thương lượng
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Vị trí [HCM] - CRM Executive (Loyalty & Partnership) do công ty Tam Son International Joint Stock Company tuyển dụng tại Hà Nội, Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về [HCM] - CRM Executive (Loyalty & Partnership) hoặc công ty Tam Son International Joint Stock Company ở các link phía trên
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên