hcm - Customer Service Executive (e-commerce)Văn Phòng Đại Diện Nam Sài Gòn - Công Ty Cổ Phần Maison Retail Management International
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- Own all communications between the company and customers via phone channels, across hotlines.
- Ensure all incoming phone requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience.
- Consult, advise, and assist customers with products, brands, prices, campaigns, services, orders, and policies via phone channels.
- Greet new Maison Online customers and confirm order details with the highest quality and time service levels to increase the chance of successful deliveries.
- Provide customer assistance in all operations related to orders, at each stage of the shipment, payment, return and refund processes; coordinate with internal teams to ensure all SLAs are met at each stage of the shipment, payment, return and refund processes.
- Decrease the loss of opportunity in Maison Online sale funnel by converting failed, cancelled, rejected, and returned orders.
- Identify potential customers from phone communications, actively interact, and transfer sales opportunities to the tele sales team.
- Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via hotline with the highest quality and time service levels.
- Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation.
Benefits of Maisonista:
- Basic salary + lunch allowance + parking allowance
- 12 - 15 days annual leave
- Participate in Social Insurance according to labor law regulations
- Generali 24/7 accident insurance
- Periodic health examination
- 13th month bonus, Kpi bonus per year
- Review salary once a year
- Enjoy purchasing policies at preferential prices exclusively for Maison employees.
Yêu cầu công việc
- Experience from 1-2 years.
- Well communication skill.
- Problem solving and analysis skills.
- Friendly, enthusiastic, capable.
- Proficient in Word, Excel, Outlook, Internet and Power Point.
- Ability to adapt: Eager to learn
- Withstand pressure.
Nộp hồ sơ liên hệ
Văn Phòng Đại Diện Nam Sài Gòn - Công Ty Cổ Phần Maison Retail Management International
Giới thiệu công ty
Văn Phòng Đại Diện Nam Sài Gòn - Công Ty Cổ Phần Maison Retail Management International
189-197 Dương Bá Trạc, Phường 1, Quận 8, TP. HCM
https://maisonrmi.com/
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189-197 Dương Bá Trạc, Phường 1, Quận 8, TP. HCM
https://maisonrmi.com/