[HCM] DevOps Engineer

I. ABOUT 4P's CORPORATION
4P's, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P's, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses", "Earth-to-people" and "Omotenashi" hospitality.
Pizza 4P's is an innovative Vietnam-based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: "Delivering Wow, Sharing Happiness". We are known for crafting artisanal pizzas, homemade cheese, and unique East-meets-West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.
II. ROLE PURPOSE
The DevOps Engineer ensures our cloud infrastructure, deployment pipelines, and platform tooling are secure, resilient, and efficient - enabling rapid, reliable delivery of customer-facing and operational systems across 4P's Corporation. You will bridge development and operations by implementing automation (CI/CD, IaC), managing GCP cloud resources, and maintaining observability and incident response practices that keep our digital products running smoothly for restaurants, guests, and internal teams.
III. KEY ACCOUNTABILITIES
1. Cloud Infrastructure & IaC
Design, provision and manage cloud resources on Google Cloud Platform (GCP).
Implement Infrastructure-as-Code (Terraform, Ansible, or similar) to automate environment creation and drift prevention.
Optimize resource usage and costs without compromising performance or availability.
2. CI/CD & Release Engineering
Build and maintain CI/CD pipelines (e.g., GitHub Actions, GitLab CI) to automate build, test, and deployment workflows.
Collaborate with developers to ensure safe, repeatable release processes and rollback strategies.
Define and enforce deployment best practices and configuration management.
3. Containerization & Orchestration
Implement and operate container platforms using Kubernetes (cluster management, autoscaling, deployments).
Ensure deployment patterns and manifests are version-controlled and reusable.
4. Observability, Monitoring & Incident Response
Deploy and maintain monitoring and logging solutions (Prometheus, Grafana, ELK/EFK).
Create SLO/SLI/alerting rules; respond to incidents and participate in on-call rotations.
Triage issues, perform root-cause analysis and drive corrective actions.
5. Automation & Tooling
Automate operational tasks and runbooks using Python, Bash or similar scripting languages.
Maintain runbooks, documentation, and run automated smoke tests for platform health.
6. Security & Reliability
Apply security best practices (networking, IAM, secret management) in infra design.
Support disaster recovery planning and testing, ensuring business continuity.
7. Cross-functional Collaboration
Work closely with Product, Platform, QA and Operations teams to enable feature delivery and operational readiness.
Evaluate new tools/tech and recommend adoption to improve reliability or speed.
IV. SUCCESS METRICS & KPIs
Service Availability: Meet uptime/SLA targets for production systems.
Deployment Frequency & Lead Time: Faster, stable release cycles with reduced rollbacks.
Mean Time to Recovery (MTTR): Reduced incident detection & recovery time.
Infrastructure Cost Efficiency: Optimised cloud spend per service.
Automation Coverage: Percentage of routine ops tasks automated and documented.
Observability Quality: Ratio of actionable alerts vs noise; proportion of services with proper SLOs.
V. CORE COMPETENCIES
Cloud Platform Expertise (GCP)
Infrastructure-as-Code & Configuration Management
Container & Orchestration (Kubernetes)
CI/CD & Release Engineering
Monitoring, Logging & Incident Management
Scripting/Automation (Python / Bash)
Security & Networking Fundamentals
Collaboration & Stakeholder Communication
VI. TOOLS, ENVIRONMENT & WORKING CONDITIONS
Systems & Tools: GCP (Compute, GKE, Cloud Storage, IAM), Terraform/Ansible, Kubernetes, Docker, GitHub/GitLab, Prometheus & Grafana, ELK/EFK, CI/CD tools (GitHub Actions/GitLab CI), monitoring/alerting, runbook tooling.
Work Setting: Hybrid - office-based collaboration with remote engineering work.
On-call / Availability: Rotation for incident response required.
Travel Expectations: Minimal; occasional visits to other offices or data centers as required.