[HCM/HN] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên: Telemarketing Executive, Receptionist Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hà Nội; Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info].
RECEPTIONIST - HN
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Greet
and assist customers in a friendly and professional manner.
Provide
information on DHL Express products and services, helping customers select the
right options for their needs.
Consult
with customers regarding product types, pricing, and available sales programs.
Actively
promote and upsell DHL services to enhance customer satisfaction and drive
sales
Handle
payment collections from customers accurately and efficiently.
Process
transactions using the point-of-sale (POS) system and maintain cash handling
procedures
Maintain
accurate records of sales transactions and customer interactions.
Participate
in regular and ad hoc meetings; make work reports as required.
Ensure
the retail outlet counter and surrounding areas are clean, organized, and
presentable at all times
Conduct
regular checks to maintain cleanliness and address any issues promptly.
Ensure
that all company branding is displayed in accordance with DHL regulations and
guidelines.
Present
Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and
aligned with marketing campaigns.
Answer
phone calls and respond to inquiries regarding services, pricing, and
operational procedures.
Manage
appointment scheduling and coordinate with other departments as necessary.
Being
responsible for the overall cleanliness, upkeep and maintenance of a store.
Ordering
new merchandise and ensure received items are properly displayed.
Perform
other tasks assigned by the line manager.
REQUIREMENTS
Bachelor
diploma or equivalent; additional education in business or sales is a plus.
Experience
in sales/sales processes
Knowledge
and understanding of the Retail trade from a service perspective.
At
least 1 year experience in a sales, customer service or marketing role,
preferably in a retail or logistics environment.
English
fluent (written and spoken)
Proficiency
in using computer systems and software, including POS systems.
A
positive attitude and a commitment to providing excellent customer service.
Ability
to work independently and as part of a team.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture·
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CREDIT COLLECTION OFFICER - HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Tài chính, Chứng khoán, Ngân Hàng; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Actively
manage and coordinate credit collection for an assigned portfolio of customers
in alignment with DP DHL process guidelines and policies in an efficient and
effective actively promote and ensure DHL trading terms and conditions are
being adhered to by the customer
Contribute
knowledge and expertise toward resolving recurring billing issues.
Maximize
collection effectiveness from all customers in a timely and professional
manner.
Maintain
efficient records of collection activities.
Drive
debt collection, involve in customer interactions (including customer visits as
deemed necessary)
Coordinate
the resolution of sales and customs disputes according to escalation procedures
Identify
cheque and electric bank transfer allocation issues and coordinate rectification
with the responsible team
Monitor
credit accounts and report delinquent customers to Team Leader for review and
action.
Monitor
the credit limit of accounts and ensure proper action is taken
Coordinate
master data, billing, and collection issue resolution with internal and
external customers as deemed necessary and in coordination with the team leader
and supervisor.
REQUIREMENTS
Good
telephone conversation/handling skills
Effective
communication and conversational skills
High
customer focus and service orientation
Advanced
MS Office knowledge
Intermediate
presentation skills
Fluent
in English: written and verbal communication
2
years of experience in credit collection
Bachelor
of Accounting/Finance or relevant majors.
BENEFITS
Multifarious
benefit programs.
Strong
career support & lots of opportunities in an international environment.
Training:
both online and offline with Global DHL Standards.
Coaching
& Feedback culture allows you to advance further in short-term and
long-term development goals.
Working
together based on DHL's values of "Respect and Results".
Diverse
engagement activities under "Best Day Everyday" - our Health & Well-being
program.
Employee
hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Service Quality Analyst - HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Interpret and
analyze the measurement, monitoring and action of performance and productivity
measures to ensure network operations KPI's are met
Keep track of
actions that are taken to address and identify problem areas and monitor
performance for improvement
Contribute and
participate in field review projects/ programs as requested or required
Create user
documentation for performance reporting and communication to the user community
Conduct user
acceptance testing and implementation support of changes to the reporting
systems to ensure the quality of the measurement and reporting is maintained
Investigate into
accuracy of performance measurement or reporting, keeping stakeholders
appraised of status and raising notifications where necessary
Use existing
tools and methodology to conduct in-depth analysis to identify issues, problems
and opportunities
Prepare regular
performance reporting (specific or regular) in line with the
daily/weekly/monthly reporting schedule
Provide onsite
Service Quality support to the Service Centers
Provide onsite
support to the GSOP Manager during audits
Conduct and
facilitate onsite performance reviews
Provide the
Engineering and Infrastructure Team support to roll out projects
REQUIREMENTS
Bachelor
degree
3 years of
distribution/transportation experience preferably in an Operations domain
Fluent in English
(written and spoken)
Commitment to
Excel, SQL
BENEFITS
Strong career support & lots of
opportunities in an international environment.
Training: both online and offline with
Global DHL Group Standards.
Coaching & Feedback culture allows
you to advance further in short-term and long-term development goals.
Working together based on DHL Group
values of "Respect and Results"
Multifarious engagement activities under
"Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
HR INTERN -HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
PaperPark Project Support:
Collaborate effectively and support in scanning and filing
with team members on the PaperPark project completion.
Help organize project documentation and track progress.
Social Security:
Assist in the preparation and submission of claims.
Follow up on claims with issues or insufficient documents.
Assist with inquiries regarding social insurance claims Tax Dependent Management.
Support maintaining accurate records and assist in
registration processes.
Help develop and manage the flow/process for dependents.
Program support:
Help execute the internal programs related to benefits &
rewards.
Collaborate with team members to ensure effective
project outcomes.
Participate in team meetings and contribute ideas for
improving processes.
Other tasks are assigned by the direct
manager.
REQUIREMENTS
Currently pursuing a degree in Human Resources,
Business Administration, or a related field.
Strong ability to manage multiple tasks and
deadlines.
Fluent in English: verbal and written.
Proficiency in Microsoft Office Suite (Word,
Excel, PowerPoint).
Analytical Skills: Strong attention to
detail and problem-solving abilities.
Customer Orientation: Focused on
understanding and assisting employee needs efficiently.
Planning & Organizing and decision-making
skills.
Commitment to Excel: Strives for high
standards and encourages others to do the same.
BENEFITS
Strong career support & lots of opportunities in an
international environment
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday" - our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
SALES SUPPORT INTERN - HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Support with customer database and contacting customers,
especially B2C, for sales opportunities.
Support with Commercial projects in retaining & looking
for new customers
Support with auditing data quality on DHL systems.
REQUIREMENTS
University
background: Logistics, Business Administration, English language, International
Trade
Excel
Data Analysis skill
Confident
in English, both verbal and written communication
Having
knowledge and experience in the e-commerce marketplace is an advantage.
BENEFITS
Strong
career support & lots of opportunities in an international environment
Professional
coaching & feedback culture
Respect
and Results Culture
Multifarious
engagement activities under "Best Day Everyday Everyday" our Health &
Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên