[HCM/Malaysia] Navigos Search Tuyển Dụng Chuyên Viên Customer Service Full-time 2021

Primary Job Purpose
Customer support Executive is responsible for all types of communications with existing clients in
their region:
• Answering clients about all technical support questions
• Processing requests
• Supporting company good image
Responsibilities
• To ensure operating systems are functioning properly and report to Shift Leader if it fails
• To process client's request via phone call, live chat, and email.
• To escalate issue to appropriate specialist when needed via Sales Force or Jira.
• To update clients on their request status accordingly.
• To constantly verify documents submitted by clients within specific regions on hourly basis
• To attend all seminars scheduled by the company for the employee.
• To achieve quarterly KPI targets set by CS Manager.
• To perform other ad hoc tasks assigned by manager.
Requirement
• Bachelor's degree in any field
• Open for fresh graduated or experience in customer service is a plus
• Good English 4 skills and methal math
Company field: Investment/ Trading
Please send us your CV at:
[protected info] / [protected info]
Subject: Apply for Customer Service Job - Name
Hạn cuối: 28/2/2021
(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.
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Hợp Tác Cùng YBOX.VN Trong Tuyển Dụng, Truyền Thông Miễn Phí - Trả Phí Theo Yêu Cầu tại [protected info]