[HCM] Nền Tảng Thương Mại Điện Tử Shopee Tuyển Dụng Chuyên Viên Payment Operations Full-time 2026

Job description:
This role is responsible for executing and optimizing the supplier compensation payment process, with a strong focus on timeline management and cross-functional coordination. The person in this role plays a key part in ensuring timely and accurate payments, while also working with Finance and Business Development (BD) teams to maintain a smooth supplier experience.
1. Payment execution:
Handle the execution of supplier compensation payments (e.g., due to lost items, damaged goods, late deliveries, operational issues).
Review, validate, and raise payment requests through internal systems based on inputs from BD and other teams.
Maintain a clear understanding of the end-to-end payment process and ensure compliance with internal policies.
Ensure data accuracy, documentation completeness, and timely submission to Finance for processing
Maintain and update tracking sheets and records
2. Payment Progress Management & Stakeholder Coordination:
Take ownership of the overall payment timeline across all compensation cases; proactively identify and resolve any delays or blockers.
Work closely with key stakeholders including Finance and Commercial teams to execute and close out payments efficiently.
Propose and implement solutions to shorten payment lead time, improve visibility, and enhance transparency.
Maintain up-to-date reports and dashboards to track payment status, lead time, and escalation points if necessary.
Job requirements:
Bachelor's degree in Business, Supply Chain Management, E-commerce, Finance, or related field.
Excellent communication and collaboration skills to work with cross-functional teams, including Commercial, Fin, and Warehouse.
Capable of working both independently and in team settings within a fast-paced, high volume e-commerce environment.
Strong stakeholder management and problem-solving skills.
Strong attention to detail, with the ability to manage multiple requests and follow through on execution.
Proficient in Microsoft Excel (pivot tables, VLOOKUP, data validation, etc.).
Fast learner with the ability to understand financial and operational processes quickly.
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