HCM - Operation Executive - Lush

Mô tả Công việc
RESPONSIBILITIES AND DUTIES - APPOINTED AREA:
1. Sales Performance:
- Utilize insights to adjust business strategies and stay ahead in the retail landscape
- Analyze financial reports and make data-driven decisions to achieve sales targets.
- Report and manage the overall sales performance
2. Operation
- Ensuring Store VM quality following Brand guideline
- Monthly/Weekly stock inventory, order management, forecasting and coordination for stock movement management
- Store system update, product transfers, system updates for new products, and payroll input
- Responsibilities and coordination for cover stock rotations, wastage input, maintenance, product data management, shop window printing
3. Shop Development Visits and Calls
- Conducting a two-day development visit so that each manager receives one per year.
- Measuring the Customer Experience and Communication skills demonstrated by the manager and team.
- Using the development visit guidelines to support the delivery of tailor-made learning, coaching and feedback to managers based on key areas of potential.
- Completing relevant paperwork and following up on actions set in a timely manner.
4. Probation Reviews:
- Conducting a one-day review at the end of a new manager's probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.
- Completing review form paperwork and following up on actions set at a review in a timely manner.
5. Training Shops and New Manager Training:
- Communicating and coordinating new manager training plans with training shop managers.
- Maintaining the 'New Manager Training' guidelines to ensure the training is always up-to-date, relevant and effective.
- Reviewing and developing training shop managers.
- Monitoring the performance of the training shops.
6. New Shop Openings / Relocations:
- Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.
7. Performance Management:
- Implementing and supporting managers through performance improvement plans when related to FOP's.
8. Shop Cover/Holiday Log:
- Keep up to date record of manager's holiday.
- Support managers with shop cover.
9. Other Work:
- Collaboration and communication with Retail Operations and People Support.
- To attend meetings as and when required.
- Any other tasks as required, depending on the needs of the team and business.