Head of Ecommerce

KEY RESPONSIBILITIES
1. CRM and Community Growth
• Develop and execute a comprehensive CRM plan to grow the community to 100,000
members by the end of 2024.
• Partner with an external email marketing agency to reach a sales goal of 1 million SGD in
2024.
2. Ecommerce Strategy & Performance
• Lead the development and implementation of the global and regional eCommerce strategy.
• Drive online sales growth through user experience optimization, conversion rate
optimization (CRO), and personalized marketing techniques.
• Take full P&L responsibility, managing budgets to maximize ROI and profitability.
• Implement best practices for SEO, paid search, and affiliate marketing.
• Collaborate with the eCommerce team to ensure website performance aligns with KPIs.
3. Global and Regional eCommerce Growth
• Expand the brand's eCommerce footprint locally and globally.
• Partner with regional teams to tailor eCommerce strategies for local markets.
• Manage relationships with third-party eCommerce platforms and marketplaces.
4. Brand Strategy and Execution
• Implement global marketing strategies, integrating digital and traditional platforms.
• Ensure consistency across all marketing materials and channels.
5. Retail and Trade Marketing
• Build and nurture relationships with distributors and retailers to optimize brand presence.
6. Cross-Functional Collaboration
• Work with eCommerce, IT, logistics, and customer service to align marketing strategies.
• Coordinate marketing and eCommerce calendars for consistent communication.
7. Digital Transformation & Optimization
• Guide digital and eCommerce transformation, focusing on data-driven strategies.
• Leverage technology to enhance productivity and sales.
8. Ecommerce Analytics and Insights
• Track and report on eCommerce performance KPIs, such as conversion rates, AOV, CAC, and
CLV.
• Use data insights to drive segmentation and personalization.
9. Innovative Marketing Solutions
• Implement innovative marketing and eCommerce strategies to enhance engagement and
performance.