Head of Operations

The Head of Operations is responsible for overseeing the day-to-day operations of multiple store locations within a designated region. This role ensures that region operates efficiently and profitably, delivering high standards of customer service, and achieving sales and profitability targets.
Key Responsibilities: Manage operations (80-100 stores)
Operational Oversight:
- Ensure all stores in the chain comply with company policies and procedures.
- Conduct regular store visits to monitor performance and ensure operational standards are maintained.
- Address and resolve operational issues promptly and efficiently.
- Take the initiative to provide ideas, listen to what colleagues have to say, and encourage the exchange and application of fresh concepts and best practices.
2. Sales and Profitability:
- Develop and implement strategies to achieve sales targets and increase profitability across all stores.
- Analyze sales reports and financial data to identify trends and areas for improvement.
- Work with store managers to implement promotional activities and optimize product displays.
3. Staff Management:
- Recruit, train, and develop area manager and staff to maintain high performance and morale.
- Conduct performance reviews and provide constructive feedback to store managers.
- Foster a positive and inclusive work environment.
- Improve the growth of potential employees and broaden their career prospects
4. Customer Service:
- Ensure exceptional customer service standards are consistently met in all stores.
- Handle customer complaints and escalations in a professional and timely manner.
5. Inventory and Supply Chain Management:
- Monitor inventory levels to ensure optimal stock levels in each store.
- Coordinate with the supply chain team to manage stock replenishment and distribution.
- Implement loss prevention measures to minimize shrinkage and theft.
6. Budget Management:
- Prepare and manage operational budgets for each store.
- Monitor expenses and implement cost-saving measures where possible.
- Report on financial performance and budget adherence.