[HN] Trung Tâm Thương Mại Lotte Mall West Lake Hanoi Tuyển Dụng Nhân Viên Customer Care/Service Lounge, Trợ Lý F&B Management/ Chăm Sóc Khách Hàng/Sales Management Full-time 2025

COMPANY INTRODUCTION
LOTTE MALL WEST LAKE HANOI
Proud to be one of the largest complexes of LOTTE Group in Vietnam, Lotte Mall West Lake Hanoi is an integrated system of first-class utilities with a total area of over 380,000m2.
THE CENTRAL OF NEW HANOI
Lotte Mall stands out with 4 unique subdivisions, promising to bring customers different experiences:
Commercial center complex of more than 120,000m2
High-class 5-star hotel
Luxury serviced apartment with full facilities
Grade A office space with modern management system
F&B Management Assistant (Food Quality Control)
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Hành chính, Nhân sự - Mức lương: Thỏa thuận
JOB DESCRIPTION
1. Food Quality Control
- Inspect, evaluate and monitor compliance with food safety, food quality, and service quality at the F&B brands of Shopping Mall
- Coordinate with F&B brands to find the cause of non-compliance and the solutions; Monitor corrective and preventive actions of the brands
- Ensure maintenance of raw material standards, inspection numbers, and legal documents at the F&B brands
- Handle arising issues regarding raw materials/food safety/insects/chemicals/inspection teams at the restaurants
- Make reports and perform other tasks as assigned
2. Floor Operation
- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly
- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations
- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities...
- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants
- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department
- Co-operate with tenants and internal departments (Customer Service, Sales Planning, Sub-contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants
REQUIREMENTS
- Bachelor degree in Business Administration, Marketing and related major
- At least 1 year of experience in the relevant position in F&B Quality Control, Restaurant Management, F&B Operation, Retail, Shopping Mall
- Have knowledge in food safety and hygiene
- Good verbal and written communication in English and Vietnamese
- Hard-working, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30 - 5:30; Shift 2: 14:00 - 22:00)a
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 24/1/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Sales Management Assistant
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales)
JOB DESCRIPTION
1. Floor Operation
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand-supply of the products
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
2. Sales & Marketing Event
- Discuss on time with tenants to co-operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
- Supervise sales performance and prepare sales plan with low sale brands
3. Leasing & Lease Agreement
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
REQUIREMENTS
- Bachelor degree in Business Administration/Marketing or related major
- Having experience in the relevant position in Retail, Shopping Mall, Commercial & Trade field
- Good verbal and written communication in English and Vietnamese
- Hard-working, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30 - 5:30; Shift 2: 14:00 - 22:00)
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 24/1/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Service Assistant
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Mức lương: Thỏa thuận
JOB DESCRIPTION
1. Customer Service Management
- Develop ideas to enhance customer's satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer's facilities
- Support events, promotion as being required
REQUIREMENTS
- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from [protected info], mostly from Mon - Fri and about 1 - 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 24/1/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Service Lounge Staff (Customer Support)
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Lao động phổ thông - Mức lương: Thỏa thuận
JOB DESCRIPTION
Tiếp đón khách đến quầy dịch vụ khách hàng tại Trung tâm thương mại
Quản lý phiếu quà tặng, thẻ thành viên
Quản lý, phát, đổi Voucher cho khách
Hỗ trợ khách hàng trong quá trình đăng ký hội viên và sử dụng ứng dụng thành viên LS.POINT
Hỗ trợ các yêu cầu của khách hàng liên quan đến voucher, đổi quà tặng, chương trình khuyến mãi, chương trình hội viên của Trung tâm Thương mại
REQUIREMENTS
Nam/Nữ không giới hạn
Độ tuổi: 22-30
Giao tiếp tiếng Anh. Các ngoại ngữ khác: Trung, Hàn...nếu có thêm là một lợi thế.
Có ít nhất 01 năm kinh nghiệm chăm sóc khách hàng, dịch vụ khách hàng. Có kinh nghiệm làm việc trong ngành bán lẻ là một lợi thế.
Chăm chỉ, có trách nhiệm trong công việc. Có định hướng làm việc lâu dài trong ngành dịch vụ.
BENEFITS
Mức lương cạnh tranh, thỏa thuận theo năng lực và kinh nghiệm. Review lương hàng năm
15 ngày nghỉ phép và nghỉ dưỡng hàng năm có hưởng lương
Tham gia BHXH, BHYT, BHTN - mức đóng full lương, phụ cấp cơm trưa/tối, gửi xe
Lương tháng 13 và thưởng các dịp lễ tết, dịp đặc biệt.
Công việc ổn định, môi trường làm việc sang trọng, đồng nghiệp nhiệt tình vui vẻ
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 24/1/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Care Staff (Customer Service)
Tính chất công việc: Toàn thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Mức lương: Thỏa thuận
JOB DESCRIPTION
1. Customer Care (Main Duty)
- Manage large amount of customer request on daily basis.
- Identify and access customers' needs to archive satisfaction.
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Read and response email according to Lotte Mall's information.
- First response to emergency requests, situations and direct to respondent section.
2. VIP Lounge Service (6-month support)
- Welcoming customers at the VIP Lounge of the shopping mall
- Taking care of VIP customer, ensures customer satisfaction when using VIP Lounge
- Providing information for VIP customers, ensuring the best conditions at the VIP Lounge
- Collect information from potential customers to support making VIP cards
REQUIREMENTS
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good communication skills in both Vietnamese and English
- Good problem solving and complain handling skills
Working shift: 6 days/week
- Shift 1: [protected info] (1 hour break)
- Shift 2: 14:00 - 22:00 (30 mins break)
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 24/1/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW