Nhân Viên Chăm Sóc Khách Hàng-Customer Care

LOTTE Properties Hanoi Co., Ltd

Địa điểm làm việc: Hà Nội

Hết hạn: 23/01/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

1. Customer Care (Main Duty)
- Manage large amount of customer request on daily basis.
- Identify and access customers' needs to archive satisfaction.
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Read and response email according to Lotte Mall's information.
- First response to emergency requests, situations and direct to respondent section.
2. Support VIP Lounge
- Welcoming response email according to Lotte Mall's information
- Taking care of VIP customer, ensure customer satisfation when using VIP Lounge
- Providing information for VIP customers, ensuring the best conditions at the VIP Lounge

Yêu cầu

- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good communication skills in both Vietnamese and English
- Good problem solving and complain handling skills
Working shift: 6 days/week
- Shift 1: [protected info] (1 hour break)
- Shift 2: 14:00 - 22:00 (30 mins break)

Quyền lợi

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip;

Thông tin khác

Địa điểm làm việc
- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Work in shift: 6 days/week
- Shift 1: [protected info] (1 hour break)
- Shift 2: 14:00 - 22:00 (30 mins break)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 23/01/2025

Giới thiệu công ty Xem trang công ty

Lotte Properties Hanoi Co., Ltd, a subsidiary of Lotte Group, is currently the investor of Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to "illuminate" the whole area with, 5-star hotel, world-class serviced residence, prime grade intelligent office, ...

Quy mô công ty

Từ 101 - 500 nhân viên

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