HR MANAGER (PEOPLE LEAD)

Be visibly and regularly present across the venues; speak directly with managers and staff and understand operational challenges, morale and manpower needs.
Act as the main HR partner to Venue Managers / HODs and coach them to manage their own teams effectively.
Own HR policies, SOPs, employee handbook, HR forms and people-management standards.
Lead manpower planning, organization structure, job descriptions and headcount control.
Oversee recruitment priorities and personally support key or management-level hiring.
Own employee relations, grievances, disciplinary cases, investigations and termination processes with fair documentation and legal compliance.
Own performance-management and appraisal processes, including probation and performance-improvement follow-up.
Build the annual people/training plan; coordinate with Operations so FOH technical/service training is delivered by the appropriate operational leaders.
Monitor turnover, absenteeism, retention, engagement and recurring staff issues; provide practical actions rather than only reports.
Oversee C&B, payroll controls, benefits, labour contracts, BHXH and HR compliance while day-to-day execution remains with C&B.
Prepare concise monthly HR reporting for management: headcount, recruitment, turnover, attendance, people issues, training and actions.
Lead and develop the 3-person HR team and ensure responsibilities do not unnecessarily shift from HODs to HR.