HR Operations Lead

The purpose of this role is to lead and manage the HR operations team to ensure the delivery of excellent customer services. This will include responsibilities of relevant HR effectiveness activities of people services and HR process enhancement; Compensation & Benefits policy formulating and implementation throughout the employee HR operational lifecycle.
1. HR Effectiveness:
• Advises on new HR service delivery models, process reengineering, system implementations/improvements, new approaches or tools, and change management to support HR and business strategic and operational plans
• Program and project manage HR Effectiveness initiatives (local and regional) across system, data, organization, and change management workstreams, applying modern methods and tools where appropriate
• Manages improvement processes within HR operations by working with regional HR operations and service delivery teams
• Assists in embedding changes to business-as-usual processes, maintaining documentation and performance indicators to track service quality.
2. HR Database Management:
• Maintain employee data across HR systems (Workday and offline filling), capturing all status changes in an employee lifecycle and ensuring data entry has appropriate audit procedures to preserve data integrity.
• Ensure the HR operations team to update employee information database are full, security and related document comply with current laws.
• Manage the labor contract, employee profile, reward record, disciplinary record, and termination record, etc.
3. Compensation and Benefits:
• Responsible for the administration and delivery of all compensation & Benefits activities in terms of payroll, labor contracts, policies, and benefits, timesheets, internal & external labor reports, etc. in compliance with the applicable Vietnam labor law.
• Partner with HRBPs and support HRD to design and implement compensation, benefits, and recognition programs that drive the achievement of business objectives/results and in compliance with legal requirements.
• Coordinates compensation processes like staff-cost planning, and incentive scheme development.
• Conduct salary market surveys such as Mercer, Tower Watson, Remuneration analysis, compensation data analysis.
• Plan, define and validate an overall payroll strategy and approach for the organization.
• Ensure that all aspects of compensation and pay management are appropriately administered, including monthly payroll, annual salary, and bonus review process.
• Contribute to developing a yearly calendar of wellbeing strategy and wellness events;
• Manage the implementation of available wellbeing programs, policies, and events.
• Coordinate to perform labor issues or disciplinary process if any violation of company regulation or requirements.
• Understand the visa, immigration, work permit requirements and ensure that operational processes are compliant and pass any audits as required.
• Leads the rollout, communication, and ongoing administration of new and existing compensation & benefits programs and policies.
4. Payroll Administration:
Oversee the end-to-end payroll processing, work in collaboration with Finance team to ensure accurate data reporting and compliance, responsible for integrating HR/payroll system and processes through mergers and acquisitions.
• Manage process deliverables timely and accurately, ensuring error-free execution of activities and adhering to all regulatory requirements
• Initiate and drives continuous process improvements
• Support regional HR and Finance team including periodical reporting and data supervision, as well as guidance.
• Lead the development of all payrolls related projects including creating, testing, and delivering reports and tools
• Act as the point of contact for all levels of the organization.
• Resolve and highlight issues and risks to payroll operations delivery.
• Review and manage relevant payroll vendor relationships and terms if any
• Lead and monitor related works of Social Insurance, Health Insurance, Unemployment insurance and adhering to all regulatory requirements.
• Check and control monthly/yearly Personal Income Tax (PIT) declaration and finalization.