Human Resources Manager

Administration
 Ensures that an organized, up-to-date filing system is maintained for all personnel records.
 Ensures all employment practices are in keeping with local legislation.
 Ensures the timely and confidential management of employee data.
 Enters Personnel records into the system.
 Ensuring proper documentation for the process of employee work accidents claim.
 Liaises with the local Labour authority for all related matters as assigned by owner presentative
 Preparation of turnover and absenteeism reports in a timely manner.
 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate.
 Prepares the Change of Status or Career Profiles for processing.
Customer Service
 Nurtures and develops employees whilst ensuring standards of operation and safety are maintained.
 Embraces the Training initiatives and philosophies of the company and works closely with the Training Officer and Operational Management to improve employee's skills and knowledge.
Financial
 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.
 Ensures Attendance Record check is being carried out according to the Policy and Procedures.
Marketing
 Assists the Department Head with the compilation, implementation and upkeep of the following employee communications - Employee Handbook, Monthly HR Activity Schedule, Community activities , Employee Notice Boards, and Employee Restaurant s activities
Effectively communicates core values and behavioral standards to all levels of staff
Operational
 Assists in checking the food quality and cleanliness of the Employee Restaurant.
 Assists in organizing all Employee Activities.
 Assists by checking to ensure all employee facilities are maintained within standards, i.e. Employee locker rooms, Employee Restaurant and employees' smoking area, employee kiosk, employee clinic, First Aid Box.
 Assists in the Remuneration Survey within labour market to determine and make recommendations relating to competitive compensation and benefits packaging.
 Manages the Human Resources computer systems to effectively manage payroll.
 Manages the management of the local employee insurance programmers.
 Assists in the recruitment process by handling of enquiries, registration, arranging interview and conduct the reference check at appropriate time.
 Maintains all applications, screens and interviews applicants suitable for positions.
 Ensures that all applications are reviewed and that acknowledgment / reject letters are sent out 2 weeks from date of receipt.
 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image.
 Prepares the documentation process for visa / residence card / work permit applications for foreign national employees.
 Assists with the coordination of the employee recognition programs.
 Co-ordinates and arranges out going employees for Exit Interview.
 Co-ordinates and arranges Inquiry Meeting for Disciplinary Action Procedures.
Personnel
 Ensures close and professional relationships are established and maintained between management, employees, government officials and the local community.
 Maintains close relationship with academic institutions and hotel schools.
 Ensures consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviours.
 Through hands on management, closely supervises the Personnel Officer / Personnel Assistant in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws.
 Delegates as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks.
 Ensures that employees have a complete understanding of the hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy.
 Monitors employee morale and provides honest performance feedback and development opportunities.
Personnel (continued)
 Conducts Performance Review as assigned, providing honest and appropriate feedback.
Other Duties
 Maintains high personal standards of timekeeping, always present for duty as scheduled.
 Attends and participates in Briefings/Meetings as required.
 Is always willing to learn and willing to teach others.
 Is fully familiar with the hotel Work Rules and work regulations governing employees and their behaviour and ensures these are always accurately communicated and carefully followed.
 Ensures that colleagues / employees are always fairly treated without favour or unfair expectations.
 Takes an active involvement in the welfare, safety, development and well-being of employees.
 Provides guidance, advice, counselling and transparent diplomatic feedback as appropriate.
 Provides sufficient training, development and learning opportunities to ensure that employees are developed to their full potential, and are confident.
 Ensures that employees are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
 Ensures high standards of personal presentation and grooming, acting as a positive role model.
 Ensures that all guest and colleague interactions are positive and professional, showing humility and respect to guests, colleagues and all employees.
 Values and preserves very good working relationships.
 Prudently balances resources and standards of service to meet the financial goals of the hotel, Company Standards and guest expectations.
 Ensures that Company Strategies, initiatives, communications and Employee Information pieces are appropriately communicated to employees in a timely manner.
 Exercises responsible practices and personal behaviour at all times, positively representing the hotel Team and Company Standard .
 Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.