ICT Support Technician (Fresh Graduates)

MÔ TẢ CÔNG VIỆC
Operations and Support
•Support and coach end users in the correct and effective use of the school's ICT resources (hardware and software)
•Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department's service level agreement
•Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision
•Produce support documentation, user guides, and maintain an ICT support knowledge base
Engineering and Provisioning
•Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
•Configure, deploy and maintain classroom and office ICT hardware and software applications
•Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals
Maintenance
•Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required
Physical
•To carry and move ICT equipment around the school campus. Involving some heavy lifting.
•Must be willing to travel to other BIS and BVIS campuses as required