Import-Export Documentation Supervisor

Job Responsibilities
• Supervise and manage the daily operations of the Import-Export Documentation team to ensure all documentation is completed accurately and on time.
• Liaise with customers to collect, review, and receive documents related to import and export shipments.
• Review and approve import-export documentation in accordance with contractual requirements (e.g., L/C issuance, Certificate of Origin (C/O) application, import/export licenses, and other trade compliance documents).
• Coordinate with shipping lines, freight forwarders, customs brokers, and relevant authorities to ensure smooth import and export operations.
• Oversee the preparation of import-export documents for customs declaration procedures and ensure compliance with Vietnamese Customs regulations.
• Monitor customs clearance progress and resolve documentation-related issues to minimize shipment delays.
• Research, interpret, and update changes in import-export regulations, customs procedures, and tax policies, providing guidance to both customers and internal teams.
• Ensure the team performs customs declaration procedures accurately using customs declaration software.
• Train, coach, and develop junior documentation staff while monitoring individual and team performance.
• Review and improve documentation processes to enhance operational efficiency and service quality.
• Prepare reports on documentation activities, operational performance, and compliance for management.
• Perform other duties assigned by management.
Working Hours
• Monday - Friday: 08:00 AM - 05:00 PM