[India] Guest Service AgentNhà Hàng Pizza 4P'S
Ngành nghề: Lễ Tân
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 14/06/2024
Hạn nộp: 14/07/2024
WHAT YOU WILL DO:
· GSA as a central point of contact for guest inquiries and requests.
· Providing Information and Support:
- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.
- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.
- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.
· Enhancing Guest Experience:
- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.
- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.
- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.
Responsibilities:
· Responsible for all Guest communication via web, email, and phone
· Communication with other departments to ensure positive Guest experience
· Complete the best working processes with the system, exploiting information specific to guest needs.
· Ensure information transmission is sufficient, accurate, and exceeds guest expectations
· One Touch Guest communication in resolving issues
· Ensure the transmission of 4P's core values to guests through operation information: COMPASSION - AUTHENTICITY - KAIZEN - OMOTENASHI
WHAT IS YOUR BENEFITS?
- Competetive salary + KPI Bonus
- Discount policy of 40-50% on 4P's products and services for internal employees.
- Support staff meals in during working shift
- Insurance as regulations
- Working environment with many advancement opportunities
- Annual leave, Sick leave, Casual leave
WHO YOU ARE:
· Communication in English
· Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager's arrangement; not OFF on Friday, Saturday, Sunday, and holidays
· Endure the high pressure, information & job skills will be trained
· Working in a team/Problem solving
· Empathy/Organization & Flexibility/Patience
· Listening capacity/Adaptable to work with new systems
· Basic computer knowledge
Thông tin khác
Lương: Thương lượng
Địa chỉ: Pizza 4P's India
Phòng ban: Head Office (Non-managerial Level)
Hạn nộp hồ sơ: 14/[protected info]
Địa chỉ: Pizza 4P's India
Phòng ban: Head Office (Non-managerial Level)
Hạn nộp hồ sơ: 14/[protected info]
Nộp hồ sơ liên hệ
Nhà Hàng Pizza 4P'S
Giới thiệu công ty
Nhà Hàng Pizza 4P'S việc làm
244 Cống Quỳnh, Phường Phạm Ngũ Lão , Quận 1 , Hồ Chí Minh, Việt Nam
Quy mô: Từ 1000 - 5000 nhân viên
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Vị trí [India] Guest Service Agent do công ty Nhà Hàng Pizza 4P'S tuyển dụng tại , Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về [India] Guest Service Agent hoặc công ty Nhà Hàng Pizza 4P'S ở các link phía trên
Giới thiệu công ty
Nhà Hàng Pizza 4P'S việc làm
244 Cống Quỳnh, Phường Phạm Ngũ Lão , Quận 1 , Hồ Chí Minh, Việt Nam
Quy mô: Từ 1000 - 5000 nhân viên